Digital Marketing is a team, sitting across the UWC Division of PIB Group. There are 5 brands within the division, covering a variety of insurance products from Pet and Motor to Childcare and Healthcare. The group is proud of the heritage of its businesses, with hundreds of years of collective experience in serving customers and leading the way for the industries they serve. PIB Group is one of the UK’s fastest‑growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
What you’ll be doing:
- Plan, gather, and analyse insights about users through new studies and reviews of existing data.
- Compile finished, well‑documented research findings to deliver meaningful and actionable insights for internal consumption.
- Manage, execute, and analyse usability sessions with support from other team members.
- Take full ownership of all UX research and run multiple streams of work at one time.
- Create a UX research roadmap for continuous improvement across the product.
- Advise on the most appropriate research methods based on experience.
- Conduct competitor and exemplar analysis.
- Conduct workshops with internal stakeholders to align business needs.
- Be the voice of the user on the team alongside the Product Managers, ensuring that the products we deliver solve customers’ problems while meeting commercial goals.
- Influence product and design decisions with excellent interpersonal skills in a fast‑paced environment.
What we’re looking for:
- Comfortable working in a fast‑paced environment that thrives on delivering value to customers frequently.
- Proven experience within UX research and remote testing tools.
- Ability to quickly and effectively share research results and formulate specific, answerable, and practical questions.
- Ability to perform all research‑related tasks including research, planning, evaluating, and iteration, and collaborate effectively with stakeholders as a strategic partner in product decisions.
- Experience with user groups and feedback sessions.
- A strong desire for creative problem‑solving with a positive attitude.
- Proven competency in data analytics and qualitative aspects of UX research.
- Strong commercial acumen with a positive, pragmatic attitude.
- Proven ability to implement appropriate qualitative research methods effectively.
- Experience conducting both qualitative and quantitative research.
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
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