M2P Engineering – Tier 2 Support and Engineering
As part of the M2P Engineering team, this role provides Tier 2 support and engineering expertise for MAM and post‑production platforms within a virtualized hybrid on‑premises and cloud environment.
Responsibilities
- Tier 2 support
- Manage tickets escalated from Level 0 and Level 1 support teams
- Coordinate incident and problem follow‑up with internal and external teams
- Follow up on platform day‑to‑day with the support Tier 1 team
- Plan maintenance activities
- Upgrade phases and reboot action coordination
- Monitor and maintain overall health and performance of the platform
- Manage short‑term engineering projects
- Collaborate with Tier 3 engineering team
- Gather workflow requirements from WBDSports, TNT Sports and Eurosport offices
- Produce workflow, project and engineering documentation
- Design centralized workflows across MAM and Post‑Production platforms
- Support users through change management and new project implementation
Qualifications & Experiences
- Degree in Technology, Engineering, Broadcast, or a related field
- Fluent in written and spoken English
- French language skills are desirable
- Strong communication skills
- Adaptability to work in a fast‑paced and continuously changing environment
- Ability to perform effectively under pressure, particularly when supporting production teams during live events
- Self‑motivated and collaborative team player with a strong commitment to delivering high‑quality customer service
- Excellent troubleshooting, analytical and problem‑solving skills
- Minimum of 3 years of experience in Broadcast Technology in a support or engineering role
- Experience in Sports, News, Production and Documentary environments
- Experience with MAM and Post‑Production tools
- Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, video and audio formats and codecs)
- Good understanding of IT technologies and the associated challenges (network, virtualization, storage, cloud services, security)
- Monitor emerging technologies and industry trends to ensure systems remain efficient, scalable, and aligned with business growth
Nice to Have
- Basic scripting and development skills
- Knowledge of AWS services
- Knowledge of microservices architecture
General
- Work on shift (evening and weekend)
- Night work may be required depending on live events
- On‑call rotation
- Based in London, UK
- Minimal travel expected
- Permanent contract
Hybrid Working
This role is advertised as a Hybrid work model, combining remote and in‑office work. Subject to applicable laws, WBD reserves the right to change this working agreement where essential to business needs and upon reasonable notice.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal‑opportunity employer and consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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