Scheme Manager (Retirement Living) – Part Time (Temporary)
Location: Aspen Court, Henley-in-Arden, B95 5GP
Salary: £25,893 FTE (pro rata – hourly rate based on full-time salary)
Hours: 15 hours per week (3 days per week, 5 hours per day) with the potential to increase to 20 hours per week. Preferred working days are Monday, Wednesday and Friday, although these are negotiable.
Contract: Temporary (with the potential to become permanent)
Start Date: Immediate
About the Role
We are looking for a caring, organised and proactive Scheme Manager to oversee the day-to-day management of our retirement living scheme at Aspen Court in Henley-in-Arden. This is not a personal care role. Instead, you’ll be responsible for ensuring the building and grounds are safe, well‑maintained and compliant, while acting as the main point of contact for residents. You’ll build positive relationships, provide practical support and create a welcoming, safe environment where residents can continue to live independently. If you have experience working within housing, retirement living, supported housing or with older people and enjoy making a genuine difference to people’s lives, we’d love to hear from you.
What you’ll be doing
- Managing the day-to-day operation of the retirement scheme.
- Being the first point of contact for residents, providing excellent customer service and practical support.
- Building trusted relationships with residents while promoting independent living.
- Carrying out regular health and safety, fire safety and building compliance checks.
- Completing internal and external inspections and reporting repairs and maintenance issues.
- Liaising with contractors and monitoring works carried out on site.
- Maintaining accurate records, including emergency contacts and resident information.
- Responding sensitively to resident concerns and identifying any safeguarding or wellbeing issues.
- Working closely with colleagues and external agencies to ensure residents receive the best possible service.
- Supporting a safe, clean and well‑maintained environment throughout the scheme.
About You
We’re looking for someone who enjoys working with people and has a strong sense of responsibility. You’ll ideally have:
- Experience working within social housing, retirement housing, supported housing, care, community services or a similar customer‑focused environment.
- Experience supporting older or vulnerable people.
- Knowledge of health and safety, building compliance and safeguarding.
- Excellent communication and interpersonal skills.
- The ability to manage competing priorities and work independently.
- Confidence using IT systems to maintain records and complete inspections.
- A calm, empathetic and professional approach when dealing with customers.
- GCSE Maths and English (Grade C/4 or above) or equivalent.
- A full UK driving licence and access to a vehicle would be advantageous, although this is not essential. Applicants without a licence must be able to travel to our Birmingham Business Park office (B37 7YN) when required.
- A Basic DBS check will be required for the successful candidate.
What we offer
- Part‑time hours with flexibility around working days.
- Immediate start available.
- Opportunity for additional hours (up to 20 per week).
- Potential for the role to become permanent.
- A rewarding role where you’ll make a real difference to the lives of older residents.
- Ongoing training and support.
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