Responsibilities
- Conduct outbound calls and care consultations to the pre-agreed service level. These are warm inbound enquiries from people researching care options.
- Contact all unqualified leads to determine needs and viability
- Monitor live chat inbound enquiries and use to book in care consultations
- Improve internal processes
- Plan and execute mail marketing campaigns
- Work with care team members to contact the best carers for edyn.care families
- Re-engage with customers who have previously enquired about care for themselves and give them the information to best assist them
- Work with senior management to ensure our value proposition is effectively communicated
- Push for reviews for successful onboards
Qualifications
- A get-stuff-done attitude
- Personable and impeccable communication skills
- Highly organised and able to multitask
- A thirst to join a fast-growing startup focused on quality
- Ability to achieve KPIs and contribute to company goals
Preferred Qualifications
- Sales experience
- University degree
- Experience in the care/healthcare sector
Salary & Benefits
- £35,000-£45,000 (Depending on your experience prior to joining)
- Performance based £175-£600 bonus per new client
- Hybrid working (home + Hoxton office)
- 25 days holiday + bank holidays
- Apple laptop + £250 home setup budget
- Personal development budget
- Monthly team lunches
- Quarterly socials + annual offsite
- Gym access at Hoxton office (Shoreditch Exchange)
- Onsite barista
EEO Statement
We strive to build a company as diverse as the city where we are based and want to build a team whose diversity reflects that of our carers and clients. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status.
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