Job Title: Customer Service & Sales Manager
Location: Leeds (Hybrid 4 days in office, 1 day WFH)
Salary: GBP32,000 – GBP37,000 per annum (depending on experience)
Inspire, Lead, and Make an Impact
Consortium Professional Recruitment are delighted to be partnering with a forward-thinking business on the appointment of a Customer Service & Sales Manager. This exciting opportunity offers the chance to play a vital role in shaping and growing a customer‑centric team in a company that prides itself on sustainable design and an excellent customer experience.
This is a brilliant role for someone who thrives in a hybrid customer service and sales environment, enjoys leading from the front, and is passionate about building teams that balance commercial performance with service excellence.
The Opportunity
- As a Customer Service Manager you will play a key role in:
- Building and leading a motivated team of Customer Service & Sales Executives
- Creating a positive, high‑performance culture with clear goals and coaching support
- Optimising workflows within Zendesk to enhance both service and sales processes
- Overseeing quoting activity and driving improvement in conversion rates
- Handling escalations and managing complex customer cases with professionalism
- Your work will directly contribute to the growth of the business through improved customer satisfaction and increased revenue from warm leads.
About You
- We’re looking for someone who can bring:
- Experience in leading customer service or sales support teams
- Confidence in supporting sales conversations and quote‑based selling
- Strong knowledge of CRM or ticketing platforms such as Zendesk
- Excellent communication and problem‑solving skills, with a hands‑on approach
- A passion for building positive customer experiences and driving commercial outcomes
- Desirable: Background in a product‑based or interiors business
The Benefits and Package
- GBP32,000 – GBP37,000 per annum (depending on experience)
- Hybrid working (4 days in office, 1 day WFH)
- Opportunity to shape and grow your own team
- Collaborative working environment in a growing, design‑led business
- Commitment to employee wellbeing and team development
How to Apply: If you’re ready to take the next step in your career, please apply with your CV attached.
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