Applications are invited for two Complaints Management Assistants in the Complaints Management Unit (CMU) within Professional Standards at OCC, Wymondham.
An exciting opportunity has arisen to become part of a highly skilled and well‑motivated team with the posts of Complaints Management Assistants in the CMU. The successful candidates will provide an administrative support to the CMU by recording and summarising all complaint and conduct cases and administering Business Interests, Service Recovery, Gifts and Gratuities and providing initial advice around complaints management.
Essential Criteria
- Demonstrate communication and interpersonal skills with the ability to liaise with staff of all levels
- Proven administration experience with ability to work under own initiative and plan and organise workload
- Demonstrate the ability to administer processes as governed by policy guidance, showing a methodical approach to work
- Proven ability for accuracy and attention to detail
- Working knowledge of Microsoft office and the ability to learn other computerised systems
- Excellent team working skills
- Previous experience of handing sensitive information in accordance with legislation and policy
Desirable Criteria
- Demonstrate an understanding of the Police Complaints and Misconduct Legislation and the IOPC Statutory Guidance
- Excellent keyboard skills
There are 2 posts, 1 x FTE, 37 hours per week Monday to Friday and 1 x 0.6 FTE, 22.5 hours per week Monday to Friday. Both posts are offered on a permanent basis.
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