Urban Outfitters Team Leader – Trafford Centre, Manchester

Role Overview

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. The role upholds the Urban Outfitters “Peers Training Peers” philosophy.

Responsibilities

• People: Recruit, motivate, develop and lead a team; manage performance development within the department team (performance appraisals, Individual Development Plans, coaching, counseling and disciplinary actions); recognise and develop talented individuals for advancement and growth within the organisation.
• Leadership & Communication: Model the way by inspiring, motivating and encouraging teamwork; conduct productive daily meetings to ensure that goals are met; effectively delegate projects while allowing others the creativity to succeed by making their own decisions; possess excellent communication skills in both written and verbal form.
• Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment; exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management; achieve company-average mystery shop results by upholding the company’s customer service standard.
• Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures; achieve the store stock loss goals by overseeing adherence to loss prevention practices; assist in upholding company health and safety regulations at all times.
• Merchandising & Display: Manage aspects of the assigned department in collaboration with the Department Manager or Visual Merchandising Manager with regard to training, shipment placement, markdowns, transfers, merchandising and store standards; understand and interpret current fashion trends in local markets to generate creative solutions; take an active role in ensuring floor sets for the department are well‑organised and scheduled appropriately.
• Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales; utilise company reports to react to trends and drive business; stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences such as media and local community; manage stock levels appropriately through the understanding of relevant reports and market trends; demonstrate entrepreneurial skills to achieve and exceed store targets.

Qualifications

• Experience in a management role working in a fast‑paced, high‑volume fashion retail environment.
• Demonstrates strong operational skills.
• Understanding of the Urban Outfitters culture and its appeal to the local market.
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business.

Benefits

• Work Life Balance: ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
• Wellbeing: Employee Assistance program to support mental, physical and financial health; discount off external gym memberships; private medical insurance for eligible employees; employee discounts up to 40% at all URBN Brands.
• Travel: Season ticket loan for eligible employees; cycle‑to‑work scheme for eligible employees.

Development

• We offer structured support within the business alongside continued learning and development.

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