Here’s The Facts About The Role
As the Neighbourhood Services Team Leader, you’ll line manage up to 8 Neighbourhood Officers who deliver a first-class housing management service to our customers. You’ll be responsible for driving great team performance, ensuring compliance with legislation, policy and our own procedures, and delivering excellent customer outcomes. This is an exciting leadership opportunity for someone who enjoys motivating and supporting others, and creating a culture focused on collaboration, accountability and exceptional service delivery.
In this role, you’ll oversee the day-to-day delivery of neighbourhood and tenancy management services, working closely with internal teams to support tenancy sustainment, income recovery, estate management and customer wellbeing. Working with teams across VIVID you’ll develop and roll out policies, processes and create better ways of working. You’ll also be a key contact for external authorities and partners, communicating with them to make sure they’re made aware of any customers who are in difficulty and may need a joint support approach.
As part of your management responsibility, you’ll recruit, supervise, support, develop and motivate your team. This will help them to deliver a ‘right first time’ service, focusing on the customers’ experience. You’ll carry out regular one-to-one meetings and employee performance reviews, identifying areas of training or development needs and ensuring plans are put in place when needed.
You’ll have proven experience in a housing management or customer-focused service environment, with a strong understanding of the social housing sector, relevant legislation, emerging government policy and best practice. You’ll bring a wealth of knowledge and experience working in service delivery and customer‑centric roles, and as an inspiring people leader, you’ll have excellent communication skills, sound judgement and the ability to coach and develop others to achieve high performance, ultimately helping our customers in the best way possible. Ideally you’ll have a relevant professional qualification to support your experience in a housing‑related management position, however this is not essential and we’ll consider those ‘qualified by experience’.
This role requires a basic DBS check.
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Benefits
- 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take‑home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e‑learning courses and a range of coaching and mentoring programmes
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