Commercial Manager – Motor Retention

Job Overview

Commercial Manager based in Leicester or Bexhill‑On‑Sea (Hybrid, 1 office day per week). Responsible for supporting the development and delivery of the Car Retention long‑term strategy, driving commercial outcomes and ensuring customer‑centric decision making.

Responsibilities

• Support the development and delivery of the Car Retention long‑term strategy and medium‑term plan to deliver sustained improvements in commercial outcomes.
• Use insight, analysis, and commercial judgment to identify and deliver Persistency and income opportunities in partnership with Pricing, Digital, Marketing, Underwriting and Operations.
• Lead the implementation and delivery of initiatives and change, ensuring benefits are delivered rapidly and with maximum effect.
• Ensure compliance with fair and reasonable customer expectations, questioning and challenging processes that do not place customers at the heart of the business.
• Accountable for delivering and maintaining effective customer journeys to maximise Persistency outcomes.
• Define and implement appropriate controls to monitor agreed outcomes on key journeys, including relevant training material.

Qualifications

• Experience working within a highly regulated environment.
• Results‑oriented with a drive to deliver against commercial and customer targets.
• Good numerical reasoning and ability to draw insights from data.
• Innovative and driven, capable of seeking opportunities to disrupt and evolve current practices.
• Strong stakeholder management experience in a fast‑paced, matrixed environment.
• Excellent communication skills and ability to influence at all levels.

Benefits

• Competitive salary and £5,000 car allowance.
• Flexible hybrid working arrangement.
• Competitive bonus scheme with 4Cs performance bonus eligibility.
• Physical wellbeing: private medical insurance (PMI) and related benefits.
• Financial wellbeing: life assurance covering four times salary, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and access to financial wellbeing support.
• Mental wellbeing programme including the Thrive mental health app, employee assistance programme, in‑house mental health first aiders, support groups and a dedicated team.
• 27 days annual leave plus bank holidays, with option to buy or sell one week.
• Health‑care cashback plans, dental plans, discounted health assessments, cycle‑to‑work & tech schemes, discounted and free on‑site facilities, social events throughout the year.

Regrettably we are unable to offer sponsorship for this role.

Job posting end date: 12/07/2026

Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks.

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