Retail Trainee Manager – Leamington Spa

Majestic Wine in Leamington Spa is seeking a dynamic, ambitious, and driven individual to join as a Trainee Manager. This 12-month development programme will prepare you for a future Store Manager role.

The Role

As a Trainee Manager you will work through a training programme with the support of your Store Manager, gaining a detailed understanding and experience of all operational, service and leadership standards expected of a future Majestic Store Manager.

• Type: Permanent Contract
• Commitment: 44 hours per week, including weekend shifts
• Location Flexibility: Must be willing and flexible to travel to and support surrounding stores, including Cardiff and Cardiff Bay

Key Requirements

• Driving: Operate a company van; must be confident driving larger vehicles.
• License: Full UK manual driver’s licence held for at least 12 months.
• Availability: Full flexibility to work weekends.

Key Responsibilities

• Drive store performance by maximising sales opportunities and optimising KPI performance.
• Deliver exceptional customer service to drive business growth through loyalty and repeat purchases.
• Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story, not the discount, sharing passion for product through tastings and a commercial tasting counter.
• Maintain and expand wine knowledge, actively working toward WSET qualification.
• Take ownership of the store’s physical appearance and maintenance, both internally and externally.
• Participate in all operational tasks to understand day-to-day operations.
• Identify opportunities to improve operational efficiency.
• Ensure compliance with safety, legal and internal policy requirements, completing mandatory training.
• Take ownership of own development, using available resources.
• Model Majestic’s Ways of Working and support junior team members, providing feedback to Store Manager.

Knowledge & Skills Required

• Experience working in a fast-paced, target-driven retail or hospitality environment.
• Ability to deliver exceptional customer service to every customer.
• Strategic problem-solving and prioritisation in high-pressure environments.
• Self-motivated and able to thrive alone and as part of a team.
• Can-do attitude with passion for solving problems.
• Adaptable and resilient to changing business demands.
• Excellent communication and time management skills.
• Wine knowledge beneficial; passion to learn needed to achieve WSET level 2 & 3.
• Hold a full UK manual licence for at least 12 months with no more than 6 penalty points.

Benefits

• Performance Bonus
• Up to 20% staff discount
• Career development opportunities and in-house training schemes
• Incentives including vineyard tours worldwide
• Contributory Company Pension Plan
• Life Assurance (worth 2 times your annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays
• Invitations to wine tasting events
• Access to Retail Trust rewards: instant savings, e-vouchers, discount cards, gift vouchers and discounts up to 30%
• Company maternity, paternity and adoption leave after 26 weeks
• Long service rewards
• Full training in first 3 months and ongoing support
• Company sick pay scheme

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