Fulfilment Manager

We are seeking an experienced Fulfilment Manager to lead our night shift warehouse operation, ensuring the safe, efficient and accurate fulfilment of customer orders within a fast-paced B2B distribution environment.

Managing a dedicated overnight team and overseeing wider warehouse activity, you will play a key role in maintaining high service standards, driving operational performance and ensuring seamless collaboration across departments. This is an excellent opportunity for a hands‑on leader who thrives in a high-volume environment and enjoys motivating teams to deliver exceptional results.

Key Responsibilities

• Lead and manage the overnight fulfilment operation, ensuring customer orders are processed accurately and on time.
• Drive a culture of accountability, productivity and operational excellence across the night shift team.
• Oversee labour planning and resource allocation to meet changing business demands and order volumes.
• Monitor workflow and operational performance throughout the shift, making real‑time decisions to maintain service levels.
• Ensure replenishment activities support uninterrupted fulfilment operations and stock availability.
• Take ownership of key performance measures including productivity, quality, accuracy, OTIF, absence and health & safety.
• Act as the senior operational lead on site during night shift hours, resolving issues and escalating where required.
• Maintain compliance with all warehouse health and safety procedures and company policies.
• Support employee onboarding, training, coaching and ongoing development.
• Identify and implement opportunities to improve operational efficiency, processes and service delivery.
• Deliver clear and effective shift handovers to ensure continuity across operations.

What we’re looking for

• Previous management experience within a warehouse, logistics or fulfilment environment.
• Proven experience leading night shift operations in a fast-paced, high-volume setting.
• Experience within B2B fulfilment, wholesale distribution or a customer-focused logistics operation.
• Strong understanding of warehouse replenishment processes, stock flow management and operational planning.
• Sound knowledge of warehouse health and safety standards and compliance requirements.
• Experience coaching, developing and managing employee performance.
• Strong decision‑making skills with the ability to respond quickly to operational challenges.
• Working knowledge of warehouse management systems (WMS) and handheld scanning technology.
• Excellent organisational skills with the ability to prioritise multiple tasks and deadlines.
• A proactive leadership style with a focus on continuous improvement, accountability and team engagement.

What’s on Offer

• Salary commensurate with experience
• 30 days holiday increasing with service
• Life Insurance Benefit
• Cashback Healthcare Plan (Westfield Health)
• Discounts on Retail & High Street products (Westfield Rewards)
• Discounts on our products to assist with smoking cessation
• Cycle to Work Scheme
• Additional enhanced benefits with service (access to company caravan, enhanced family friendly benefits)

Flavour Warehouse is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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