Guest Service Assistant

Position

Guest Service Assistant – Front‑of‑House Team Member

Location

Bowness-on-Windermere, Lake District

Key Responsibilities

• Greet and welcome guests warmly upon arrival and departure
• Assist guests with check‑in and check‑out procedures efficiently
• Provide information about hotel facilities, services, and local attractions
• Respond promptly to guest enquiries, requests, and complaints with professionalism
• Handle reservations, cancellations, and guest account updates as required
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Maintain accurate guest records and ensure confidentiality
• Support the front desk team during busy periods or staff shortages
• Uphold hotel standards of hospitality, appearance, and service at all times

Our Values

• Transparency | We ensure clarity in communication so that there are no surprises
• Ownership | We think and perform like owners
• Driven | We have a constant desire for improvement
• Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio

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