Central Services Coordinator – 7924

Are you organized, proactive and great with people? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.

Responsibilities

• Serve as the first point of contact for residents, staff, contractors and internal teams across phone, email, CRM and web channels.
• Manage a high volume of queries, prioritising and scheduling work for site-based operatives to meet agreed timescales.
• Maintain accurate data in our systems, monitoring and auditing operational records for accuracy, completeness and compliance.
• Produce performance updates, highlighting risks, issues or trends for Team Leaders and Operations Managers.
• Collaborate with internal teams, contractors and partners to resolve queries quickly and efficiently.
• Support Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
• Escalate safeguarding concerns, risks or service failures in line with policy.
• Ensure all communication and record-keeping meets quality standards and reflects L&Q values.

Qualifications

• Experience managing high-volume customer or staff queries in a complex environment.
• Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
• Strong IT skills, including CRM systems, databases, Outlook and Excel.
• A methodical and detail-focused approach with a commitment to data accuracy.
• Confident communication skills across multiple channels.
• A proactive, solutions-focused mindset with sound judgement.
• Understanding of safeguarding principles and ability to build strong working relationships with a wide range of internal and external partners.

Benefits

• Excellent pension plan (up to 6% double contribution).
• 28 days annual leave rising to 31 days with length of service, plus Bank Holidays.
• Westfield Health Cash Plan.
• Non‑contributory life assurance.
• Up to 21 hours of volunteering paid days.
• Lifestyle benefits and Employee Assistance Programme.

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