Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays.
We are looking to cover 18 hours per week, Permanent.
The rate of pay will be £15.96 per hour.
As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world‑class customer experience.
The Role
Oversight of the busy sales floor, motivating and coaching a team of sales assistants to unlock their full sales potential and ensuring customers enjoy a personalised, meaningful shopping experience.
Champion brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. A fast‑paced, high‑pressure retail environment is essential.
What You’ll Do
- Hold daily team briefs, share store KPIs, and motivate the team to beat them.
- Drive exceptional service through role‑modelling selling ceremony and delivering on KPIs.
- Perform store walks; understand commerciality and its impact on visual merchandising.
- Monitor sales performance and take action to support team success.
- Handle serious complaints with professionalism and care.
- Build the bond between our brand and customers, answering queries and adapting to individuals’ personalities and needs.
- Use product knowledge and storytelling to create unforgettable experiences and inspire love for Pandora’s sustainability, design, and craftsmanship.
- Achieve and exceed individual and store sales targets using effective selling skills, focusing on up‑selling, UPT, ATV, conversion and productivity.
Store Operations
- Act as key holder and ensure opening/closure procedures are carried out.
- Cashing up and reconciling till systems.
- Assist with administrative duties including recruitment and investigations.
- Assist with product and POS deliveries; unloading and storing correctly.
- Operate till system handling financial transactions, returns and exchanges.
- Maintain security policies and procedures to keep team and customers safe.
The Successful Candidate
Ambassador of the Pandora brand. Highly capable, passionate team player who confidently supports their team to provide an unforgettable in‑store experience.
Prior experience with a leading brand or desirable consumer product retailing is preferred. Senior sales assistant or current supervisor seeking next challenge will find this role fitting.
Required Skills & Experience
- Proven experience driving sales and profitability.
- Passion for exemplary customer service culture.
- Strong communication skills to establish and coach a high‑performing team.
- Adaptable and flexible to changing business needs, confident in a fast‑paced environment.
- Positive, can‑do attitude with enthusiasm for Pandora product and core values.
- Driven by KPIs and excited by hitting and exceeding targets.
- Well‑presented appearance with taste for desirable products and retail passion.
Why Work With Us
- Competitive hourly pay.
- Monthly bonus of 10% if sales targets achieved (up to 20% for stretch targets).
- Generous jewellery uniform allowance.
- Employee discount.
- ‘Wear box’ access to select jewellery for work days.
- Exclusive retail, hospitality and entertainment discounts via benefits platform.
- Free support through ‘Retail Trust’ for health, wellbeing, financial advice, legal aid and more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities.
Location: England, United Kingdom of Great Britain and Northern Ireland.
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