Ground Transport Services Agent – Talent Pool

Ground Transport Services Agent

As a member of the Ground Transport Team, you will be responsible for safely transporting passengers and colleagues and ensuring their journey is seamless.

What you’ll do

• Safely transport passengers and colleagues using our fleet of vehicles
• Maintain the highest standards of customer service throughout each journey
• Ensure compliance with all safety regulations and company protocols
• Professionally represent British Airways in all interactions
• Manage time‑sensitive transportation schedules with precision and care
• Perform pre‑trip vehicle inspections and report any maintenance issues
• Assist passengers with luggage and provide supportive, friendly service

What you’ll bring

• Unrestricted right to live and work in the UK
• Ability to acquire and retain an airside ID

Your experience

• Excellent interpersonal and communication skills
• Proven resilience to handle outdoor shift work in varying weather conditions
• Strong commitment to safety and customer satisfaction
• Ability to work flexible shifts, including early mornings, late evenings, and weekends

Eligibility

• A current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with 2 years driving experience
• Manual and automatic driving licence

What we offer

• Unlimited basic and premium standby tickets on British Airways flights
• Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

Inclusion & Diversity

We are committed to creating an inclusive workplace where everyone can be themselves and thrive. We welcome candidates from all backgrounds and cultures.

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