Infrastructure Manager

The Infrastructure Manager is responsible for ensuring the stability, resilience, and performance of the organization’s IT infrastructure across data centres, networks, and cloud environments. This role oversees day-to-day operations, incident management, and lifecycle processes for critical infrastructure services, ensuring compliance with security and governance standards. The position plays a key role in maintaining service availability, optimizing infrastructure performance, and driving operational excellence in alignment with business objectives.

Key Accountabilities

• Oversee the operation and maintenance of core infrastructure components, including servers, storage, networking, and cloud platforms. Ensure systems are patched, monitored, and compliant with ITIL and security standards
• Lead incident management for critical services, ensuring rapid restoration of services during outages. Maintain and update playbooks for operational continuity
• Monitor infrastructure performance and forecast capacity requirements. Develop strategies for scaling and optimizing resources to meet business growth
• Manage relationships with infrastructure service providers, ensuring SLAs are met and contracts align with operational needs
• Ensure adherence to regulatory requirements (e.g. GDPR) and internal security policies. Conduct regular audits and maintain accurate documentation for infrastructure assets
• Lead and mentor the infrastructure operations team, fostering a culture of accountability and continuous improvement. Coordinate on‑call schedules and escalation processes
• Own infrastructure risk registers and change management processes, ensuring CAB approvals and disaster recovery plans are up to date and tested annually
• Deliver projects and programmes to improve the technology of the business
• Develop backlogs, roadmaps, and strategies for the technology within Infrastructure
• Perform reactive root‑cause analysis & pro‑active trending to reduce further incidents within the scope of the team
• Ensure the data is accurate for the technology in core systems of record (e.g. Register of Technology and Services, ITSM tool, CMDB)
• Provide and structure the correct level of support for the technology in scope (e.g. 24×7, on‑call etc.)
• Act as an escalation point for any service issues within the scope of the team
• Stay abreast of industry and technology trends as well as emerging tools and techniques relevant to the role
• You must be willing to travel to Escode office locations globally and stay away from home on occasionally.

Functional and Technical Skills

• Hands‑on experience of working in a technical environment
• The ability to develop and deliver a technology roadmap strategy that aligns with a business strategy
• Excellent communication and presentation skills to all levels of an organisation
• Understand core IT policies, standards and processes and their importance in delivering a good service to the business
• Stakeholder management across the organisation and within a global function
• Management and leadership experience of technical teams
• Excellent relationship management; identify important stakeholders and work with teams to build these relationships
• User focus; awareness or understanding of user experience and its principles
• Familiarity with ISO27001, Cyber Essentials+, and GDPR requirements
• Experience in risk management and audit processes
• Project management experience with Agile or ITIL frame

Technologies

• Cloud Native Services within Azure/AWS
• Implementing Cloud Infrastructure within Azure
• Infrastructure as Code
• Windows Servers 2016 Onwards
• Virtualization (VMWare, KVM etc)
• Windows Server technologies such as Entra, Active Directory & Group Policy
• Firewall Experience
• Version Control
• Git Security Awareness
• Network Experience
• Datacentre server (HPE/Dell Servers/Blades) build and configuration
• SSL Certification

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