B2B Customer Insights & Discovery Leader

London Stock Exchange Group is seeking a Customer Insights & Discovery Enablement Lead to enhance decision quality in Product Operations. This role involves managing B2B customer insight programs and building capabilities across Product Managers through training and resources.

The ideal candidate will have over 10 years of experience in customer research, preferably in financial services, along with strong leadership skills. Responsibilities include leading research efforts, developing insights, and establishing governance for research practices.

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