case administrator

Overview

Case Administrator – Probation Service. The role is based in a range of settings including Probation Delivery Units, Court, and Prison sites, across the region. The position is 37 hours per week, Monday to Friday 09:00‑17:00.

Responsibilities

• Ensure all probation processes run efficiently and systems are maintained properly.
• Collate and prepare probation information for case files.
• Handle enquiries from colleagues, external agencies and people on probation in a busy environment.
• Support probation staff in working with people on probation.
• Work within the settings listed above, including Accredited Programmes, Structured Interventions, Attendance Centres, Community Integration, Contracts, Courts, Integrated Offender Management, Performance & Quality, Personality Disorder Projects, Public Protection (custody and community), The Homeless Prevention Taskforce and Unpaid Work (community payback).

Qualifications

• Right to work in the United Kingdom.
• Possession of a Skilled Worker visa held continuously prior to 22 July 2025, or other lawful status that allows you to work in the Civil Service.
• Strong communication and organisational skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Successful completion of a security and identity check prior to taking up the post.

Benefits

• Starting salary £24,645, with annual pay progression through the Competency Based Framework (CBF).
• Annual leave 25 days on appointment (increases to 30 days after five years of service) plus public holidays.
• Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund.
• Extensive training and development opportunities provided by the Ministry of Justice.
• Family‑friendly policies, including reduced hours, job share and access to flexible benefits.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees using computer screens.

Equal Opportunity

All candidates are considered on merit and are subject to a fair and open recruitment process. All security and identity checks are required prior to appointment. The Department is a Disability Confident employer and will provide reasonable adjustments throughout the recruitment process.

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