Application Support Engineer – Booker Group
Location: Manchester, Lancashire, M30 7RTShift Hours: 38 hrs per week (Hybrid)Salary: Competitive
At Booker, we’re always looking for ways to make life easier for our customers and colleagues. As an Application Support Engineer, you’ll play an important role in supporting the day-to-day operation of our ERP systems and other business-critical applications, helping to keep services stable, reliable and performing at their best.
Working as part of our Application Engineering team, you’ll support live services, investigate and resolve issues, and contribute to application enhancements and business change initiatives. You’ll work closely with colleagues across the business, the IT Service Desk, technology teams and external suppliers to ensure our applications continue to deliver a great user experience.
This is a fantastic opportunity to build your technical and functional expertise across a broad portfolio of applications while developing a deeper understanding of the business processes that support Bookers success.
- Support the day-to-day operation of business-critical applications and services.
- Manage incidents, service requests and support activities through to successful resolution.
- Investigate and troubleshoot application issues, collaborating with internal teams and third-party suppliers when needed.
- Keep users and stakeholders informed throughout the lifecycle of support activities.
- Support testing, data preparation and user readiness activities for business change initiatives.
- Create and maintain accurate operational documentation, reporting and management information.
- Contribute to the delivery of application enhancements, projects and technology roadmap initiatives.
- Identify opportunities to improve application performance, utilisation and colleague experience.
- Follow established governance, security, change management and support processes.
- Build positive and effective working relationships across technology teams, suppliers and business functions.
We’re looking for someone who enjoys solving problems, takes pride in delivering great service and is motivated to learn and grow.
You will need:
- Experience supporting applications or business systems within an operational environment.
- Experience managing incidents, service requests or support queues.
- Strong troubleshooting, analytical and problem-solving skills.
- The ability to prioritise tasks and manage competing priorities effectively.
- Excellent attention to detail and a commitment to accurate record keeping.
- Strong written and verbal communication skills.
- The ability to build positive working relationships with colleagues, stakeholders and suppliers.
- Confidence working both independently and collaboratively within a team.
- A flexible and adaptable approach to changing business needs and priorities.
- A passion for learning, continuous improvement and personal development.
- A track record of delivering high-quality results.
It would be great if you also have
- Experience supporting ERP platforms and/or enterprise applications.
- Experience providing user guidance, training or knowledge transfer activities.
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