Job Description
Do you want to make a positive difference to vulnerable people’s lives and are you empathetic to the needs of vulnerable people? If so this could be the role for you!
As a Client Affairs Case Worker (CASO) you will be part of a team that supports vulnerable adults who receive care and support through ESCC’s Adult Social Care service and who lack mental capacity to manage their finances and property themselves. The CASO supports the team to manage clients’ financial affairs, dealing with queries via post, email and telephone calls, and supporting the review of clients’ finances, including benefits and income applications, payment of bills and expenses. You will collaborate with team members and professionals from other Adult Social Care teams and external organisations to ensure clients receive the best service.
Responsibilities
- Manage client financial affairs and support the review of finances.
- Respond to queries via post, email and telephone calls.
- Collaborate with team members, other Adult Social Care teams and external organisations.
- Support the team to ensure clients receive the best service.
Qualifications
- Excellent communication skills.
- Organised, self‑motivated, proactive.
- Numeracy skills.
- Team player.
- Resilience and ability to manage a varied high‑pressure workload.
Benefits
We offer a wide range of benefits including training, national accreditation schemes, apprenticeships, and the East Sussex County Council Pension Fund.
Legal & Practical Information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services. Overseas police checks are required if you have lived or worked abroad. Your starting salary will be pro‑rata if the position is part‑time or term‑time only. If you require sponsorship to work in the UK, let us know. If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process, please contact the hiring manager.
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