Service Technician

In this key role, you would carry out necessary maintenance, repairs and testing of our healthcare equipment. This equipment would include beds, patient hoists, wheelchairs, motorised scooters and a wide range of medical equipment and health aids.

Role Title: Service Technician

Location: Cardiff branch

Hours: Monday – Friday, Full Time Permanent

Reporting: Branch Manager

Essential Skills & Qualifications

• Preference for a Mechanical or Service Technician background or field experience within the healthcare or service-related sector.
• Strong problem solving to customer’s needs and provide appropriate solutions.
• Ability to deliver a high level of communication and professional customer service.
• The ability to work independently with strong time management, punctuality and admin skillset.
• Current and valid Driver’s License and willing to travel to meet client requirements.

Duties & Responsibilities

• Troubleshoot and complete repairs and servicing with the highest level of skill and customer service.
• Preparing clear, accurate and concise service records.
• Maintaining servicing equipment and the company vehicle in a good condition, ensuring inventory is adequate.
• Become an expert on our products, staying up-to-date with new features and offerings and using this knowledge to deliver seamless repairs.
• Maintain the safety and integrity of all serviced products in accordance with Australian Standards and Company Policy.

Benefits

• Fully maintained company van, mobile and laptop.
• Employee discounts on Aidacare health equipment products and services.
• Quarterly incentive scheme.
• Employee Assistance Program to support mental wellness.
• Benefits package includes discounts for retail, insurance, gym and more.
• Comprehensive training program to equip you with the necessary skills and knowledge.

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