Visitor Assistant

Job Details

Title: Visitor AssistantLocation: Tintagel Castle, Tintagel, Cornwall, PL34 0HESalary: £13.54 per hourHours: Minimum 16 hours per weekContract: Fixed term contract July to September, possible extensionRef: 16481

Role Overview

We are seeking a Visitor Assistant to support visitors at Tintagel Castle. You will help ensure a welcoming, safe and engaging experience for all guests, recommending activities and supporting heritage presentation.

Responsibilities

• Provide excellent customer service to visitors from arrival to departure.
• Recommend English Heritage membership benefits and on‑site activities.
• Advise visitors on accessibility, safety and site highlights.
• Support the presentation, cleanliness and safety of the visitor experience.
• Work weekends and bank holidays as required.
• Participate in team meetings and short daily briefings.

Qualifications

• Passion for people and customer service.
• Basic knowledge or interest in heritage is desirable but not essential.
• Experience working with the public is beneficial.
• Full training and support will be provided during induction.
• Availability to work weekends and bank holidays.

Benefits

• Opportunity for career progression within heritage, retail, food and beverage or general management.
• Attend live music and history events.
• Free access to all English Heritage sites for you and up to 6 friends or family.
• 25 % discount in shops and cafes.
• Enhanced maternity/paternity/shared parental leave.
• 25 days holiday plus bank holidays pro‑rated, rising to 28 days after 3 years.
• Option to buy additional leave.
• Matched pension contributions up to 10 %.

Equality, Diversity and Inclusion

English Heritage is an equitable, diverse and inclusive workplace. We welcome people from all backgrounds and are committed to supporting the wellbeing and inclusiveness of all employees.

#J-18808-Ljbffr…