Nottingham | Hybrid | £30,000 – £35,000 pa DOE Basic Salary | + Bonuses (Up to £6k pa)
Benefits: 26 days holiday + bank holidays | enhanced family leave | HealthShield | holiday buy scheme | EV scheme.
Join a growing IT reseller and managed services business as an Internal Account Manager / Inside Sales Advisor, where you’ll play a key role in keeping the Media & Entertainment sector customers supported, sales moving, and opportunities progressing. This is a great opportunity for someone with strong sales admin and sales support experience who wants to develop their career in a fast-moving sales team with real scope to grow.
- Acting as an extension to the Media & Entertainment Account Management team, take ownership of non‑strategic sales activity; responding to requests, providing quotes, resolving queries, and protecting customer satisfaction.
- Ensure invoices are accurate, pricing is validated, and customer billing accounts are set‑up as required, working closely with Finance on order disputes, resolutions, credit control and contract changes where necessary.
- Identify/explore opportunities to upsell and cross‑sell, and provide information of strategic sales opportunities to the Account Managers.
- Monitor customer activity, acting on upcoming renewal dates and spotting commercial risks.
- Lead the post‑sale handover process and coordinate with internal Operations, Engineering and Service teams to ensure timely fulfilment.
- Monitor delivery progress, acting as the escalation point for risks/delays in deliveries, consistently ensuring delivered services align with the agreed scope.
- Ensure all activity and updates are efficiently and accurately recorded across CRM and ERP systems.
Skills & Experience
- Experience in a B2B Internal Account Management, Sales Support or similar role is essential.
- Experience within Technology, IT Managed Services, Logistics or a similar B2B environment.
- Experience working with and/or selling into the Media & Entertainment sector.
- Previous experience working with a CRM, and order management systems.
- Confident & professional communication skills, with a positive & proactive character is essential.
- Excellent attention to detail, strong organisation and a process‑driven approach.
- A commercially aware mindset with a genuine focus on customer experience.
- Familiarity with billing or ERP platforms and an understanding of renewals, contract lifecycles and commercial governance would also be advantageous.
Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates.
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