Ocean Freight Coordinator

An established and growing freight forwarding company based in the Heathrow area is seeking an experienced Ocean Freight Coordinator to join its operations team. This is an excellent opportunity for a freight professional with strong Ocean Import and Export experience to work within a fast-paced international logistics environment.

The Role

As an Ocean Freight Coordinator, you will be responsible for managing Sea Freight shipments from booking through to final delivery, ensuring a high level of customer service and operational efficiency.

Key responsibilities include:

• Managing worldwide Ocean Import and Export shipments from start to finish
• Arranging FCL and LCL shipments across global trade lanes
• Liaising with shipping lines, overseas agents, hauliers, and customers
• Raising and processing job files and shipment documentation
• Coordinating customs clearance requirements and ensuring compliance
• Monitoring shipments and providing proactive updates to customers
• Handling freight quotations and rate requests
• Negotiating rates and services with carriers and suppliers
• Resolving operational issues and ensuring service excellence
• Processing invoices and ensuring accurate job costing
• Maintaining compliance with company procedures and industry regulations

Requirements

• Previous experience in Ocean Freight Operations is essential
• Strong knowledge of Ocean Imports and Exports
• Experience managing shipments from start to finish
• Knowledge of FCL and LCL movements
• Customs clearance experience would be highly advantageous
• Experience using freight forwarding software such as CargoWise, Sequoia, Multifreight, Destin8, or similar
• Excellent communication and customer service skills
• Strong organisational skills with the ability to manage multiple shipments simultaneously
• Ability to work effectively within a busy freight forwarding environment

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