Are you passionate about providing a warm, friendly and welcoming reception service, delivering excellent customer service, and helping people? Do you thrive in a varied and interesting role where no two days are the same?
We currently have an exciting opportunity for a highly organised and methodical individual to join our Housing Customer Services team as an Administrative Assistant.
This is a varied role where you’ll provide a friendly, courteous, positive, informative and helpful first point of contact for visitors, while also delivering administrative support across the organisation.
You’ll ensure our reception area is open, fully operational and well maintained, welcoming visitors and assisting with enquiries as the first person they meet when arriving at the building. You’ll signpost customers to the appropriate department and provide a responsive, customer-focused support service.
Your duties will include
- Managing incoming and outgoing post
- Ordering supplies
- Maintaining electronic filing systems
- Key management
- Carrying out a range of ad hoc administrative tasks
About You
The successful candidate will be confident using computer-based systems for word processing, data entry and record management. You will be proactive, approachable and able to remain calm and professional in challenging situations.
We’re looking for someone who can demonstrate:
- Excellent verbal and written communication skills, with the ability to interact professionally and confidently with customers, visitors and colleagues.
- Strong listening skills, enabling you to understand enquiries, identify customer needs and provide accurate information or signposting.
- A high level of attention to detail, ensuring records, correspondence and administrative tasks are completed accurately.
- The ability to manage multiple tasks and prioritise workloads effectively in a busy environment.
- A positive, flexible and customer-focused approach.
- Good organisational skills and the ability to work independently as well as part of a team.
- A commitment to maintaining confidentiality and handling sensitive information appropriately.
It is an exciting time at Connect as we continue through a period of business transformation, with lots of positive changes aimed at improving the way we work and the services we deliver to our customers.
Location
Dewsbury – Office-based role
Hours
Part-time – Monday, Tuesday and Alternate Wednesdays – Average of 18.75 hours per week over a two-week cycle
Location 21 Bond Street, Dewsbury
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