Role Overview
Store Supervisors support the daily operations of the retail stores by supervising staff and ensuring a seamless and positive shopping experience for all guests. This role combines strong customer service leadership, in-depth product knowledge, visual merchandising oversight, and responsibility for maintaining high store standards. As a Store Supervisor, assist in coordinating team activities, driving sales performance, and upholding company policies to ensure smooth and efficient store operations.
Responsibilities
Customer Service & Support
- Lead by example in greeting guests and delivering exceptional service in a professional and friendly manner
- Support team members in providing accurate product and experience/show information to guests
- Address escalated guest complaints and concerns promptly to ensure a positive resolution and customer satisfaction
- Coach staff on upselling and cross-selling techniques to drive sales and meet store objectives
- Oversee daily sales operations and ensure our EposNow till system is used correctly and efficiently by team members
- Authorize refunds, exchanges, and discounts in line with store policies
- Supervise and reconcile cash (Jingle) handling procedures, including end-of-day balancing of tills
- Ensure compliance with company standards for financial transactions and security
- Supervise stock replenishment and ensure merchandising standards are consistently maintained
- Lead inventory control measures, including loss prevention, and stock take movement processes between the storerooms and the shopfloors
- Train and guide team members on proper stock handling and merchandising best practices
Store Presentation & Maintenance
- Ensure the store is clean, organized, and visually appealing in line with brand standards
- Oversee the setup of pricing displays and signage, ensuring guidelines are followed
- Monitor store facilities including till and counter areas and keep common areas welcoming
- Implement and enforce store opening and closing checklists
Health & Safety Compliance
- Monitor and enforce adherence to company health, safety, and hygiene policies
- Conduct regular safety checks and address hazards or incidents in a timely manner
- Train staff in loss prevention practices and ensure procedures are followed to minimize shrinkage
- Supervise, motivate, and support team members to ensure smooth daily operations
- Conduct team briefings, delegate tasks, and monitor individual performance
- Support onboarding and training of new staff, promoting a collaborative and productive work environment
- Step in to assist in any area of the store as needed, fostering teamwork and flexibility
Team Management
Responsibilities include managing a large team strictly in-line with approved policy, processes and instruction. Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision, ensuring a consistent and efficient operation.
- Have a thorough working knowledge of the relevant areas of operation to effectively troubleshoot and problem solve.
- Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes.
- Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address recurring problems.
- Deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner.
Shifts & Availability
As you will be working on a rota basis with the other Store Supervisors, good availability between October 2026 – January 2026 is essential.
Pay Rate
£17.00 per hour
What You’ll Receive
- £17.00 per hour, plus holiday pay paid at the end of your contract
- Free hot meal each shift
- Shuttle bus from local train station to event site
Customer Facing Role Requirements
- Remove all jewellery and piercings (no clear replacements) – this includes tooth gems/grills.
- Have neatly groomed, natural coloured hair; as an elf, all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural make-up; foundation if worn must look like natural skin tone, minimal mascara, no false eyelashes or painted nails.
- No tattoos are permitted from the collar bone up for all customer facing roles; below elbow for Food & Beverage, and 2 inches below elbow for other customer facing roles on site.
- Leave all watches, including smart watches and phones, securely in your locker.
Training and Build Period on-site
October TBC
Live Event Period
7th November – 24th December
Location
Lapland Manchester is based at Capesthorne Hall, Congleton Road, Macclesfield, SK11 9JY.
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