Supporter Care & Fundraising Assistant

Job Overview

Supporter Care & Fundraising Assistant

We have an exciting opportunity for a Supporter Care & Fundraising Assistant with experience in supporter care, fundraising administration and CRM systems to join our team at The Army Benevolent Fund (ABF). This role is known internally as a Gift in Wills & Supporter Care Assistant.

Salary: £32,929 per annum + Benefits

Location: Hybrid working from the office in Victoria, London (minimum 2 days) and the remainder from home

Job type: Full-Time, Permanent

Working hours: 35 hours per week

Duties

• Deliver excellent supporter care by telephone, email and at fundraising events, recording all interactions accurately on the CRM database
• Support the Gifts in Wills Manager with legacy administration, stewardship activities and Individual Giving projects
• Process donations, Gift Aid claims and financial administration accurately whilst supporting reconciliation activities
• Maintain accurate supporter records, reports and fundraising information using CRM systems
• Assist with newsletters, Mailchimp campaigns and supporter journey communications
• Proofread documents, process invoices and provide administrative support across the Individual Giving team
• Attend fundraising events and work collaboratively with regional teams to promote Gifts in Wills and supporter engagement

Candidate Requirements

Essential

• Previous experience of Supporter Care within a charitable organisation
• Previous experience working in an office environment
• Excellent written and verbal communication skills
• Good IT skills including Microsoft Word, Excel, Outlook and PowerPoint
• Experience using CRM databases or similar systems
• Excellent organisational and time management skills
• High attention to detail
• Able to handle confidential and sensitive information professionally

Desirable

• Experience promoting Gifts in Wills or legacy fundraising
• Experience using Salesforce
• An affinity with the organisation’s charitable purpose
• Willingness to travel throughout the UK as required

Benefits

• 30 days’ holidays, plus bank holidays
• Flexible and hybrid working (minimum two days per week in the office)
• Employee wellbeing and assistance programme (EAP)
• Annual Health Assessments via Healthshield
• Time off in lieu for volunteering at company events (TOIL)
• Perkbox benefits
• Pension scheme – after successful probation
• Income Protection – after successful probation
• Death in Service – after successful probation
• Annual pay reviews
• Annual leave purchase scheme

The Army Benevolent Fund (ABF) is an Equal Opportunities Employer

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