Purpose of the Role
The Night Cleaning Operative works in collaboration with other team members to clean and maintain the Trafford Centre. You are responsible for the night cleaning of specifically agreed areas to the required standards, delivering deep cleaning, and scheduled cleaning of the Centre’s common and back‑of‑house areas. You will be expected to operate a large variety of cleaning and waste equipment and machines (after training) including jetwash, sit‑and‑ride and walk‑behind scrubber driers, steam cleaners, and high‑level machines.
You will have the ability to work both individually and within a team, carry out duties without constant supervision, and be proactive to ensure your area meets the highest possible standards of cleanliness and safety. You should have excellent attention to detail, high standards, and a desire to do your job to the best of your abilities while presenting a professional, friendly image.
Key Responsibilities
- Develop close working relationships with supervision to fully understand the needs of the business.
- Support Centre Management in driving best practice with all aspects of the job role.
- Work closely with all operational teams to ensure the best standards are adhered to.
- Promote our operational focus on compliance, communication, consistency and collaboration in all you deliver.
- Act as an ambassador for the Centre and environmental services, ensuring consistently high standards of customer service and contributing to a professional and welcoming atmosphere.
Behaviour and Culture
- Adhere to all departmental procedures, schedules, and company policies as outlined in the employment handbook, including HR guidelines, code of conduct, and health and safety requirements.
- Represent the Trafford Centre with integrity and courtesy on every shift, maintaining a professional appearance and delivering fair, efficient, and honest service.
- Comply with health and safety protocols, including PPE use, COSHH, clinical waste, and sharps policies.
- Communicate effectively with team leaders and colleagues to support seamless operations and improve teamwork; attend briefings and training sessions.
- Respond to customer queries, complaints, and compliments with a helpful attitude, and take on any additional tasks assigned by management as needed.
- Familiarise yourself with site‑specific duties and instructions and always comply with them.
- Support corporate responsibility objectives, including personal support to community projects and activities, with at least one day of volunteering as part of the Foundation pledge.
Cleaning Duties
- Clean and Maintain Standards: Ensure all assigned areas are cleaned to required standards, including public spaces, back‑of‑house areas, toilets, staff facilities and offices; operate cleaning machinery properly.
- Machinery and Equipment: Maintain, clean and prepare equipment for use; report any breakdowns or damage immediately, ensuring faulty items are removed and replaced.
- Waste Management and Recycling: Empty and clean bins when necessary; sort waste into appropriate containers and remove cardboard and other items for recycling.
- Deep and Routine Cleaning: Complete scheduled, maintenance and deep cleaning tasks across various areas such as all public accessible areas, corridors, back‑of‑house areas, public and staff toilets, staff rooms, facilities, offices, control room and kitchens.
- Documentation and Spill Management: Record completed tasks and manage spillages through the relevant tracking platform.
General
- Operate machinery safely using guides and check sheets, ensuring protective gear is always worn.
- Proactively conduct cleaning inspections and adhere to all health and safety regulations to maintain safe working practices. Take care of your own and others’ health and safety, maintaining practices in line with HASAWA.
Professionalism and Flexibility
Maintain a good standard of personal appearance and remain flexible with shift assignments as needed.
Skills, Knowledge and Experience
- Must be physically capable of handling heavy equipment and performing repetitive tasks, including bending, lifting, and pushing.
- Positive and approachable manner; friendly, confident and adaptable, with a willingness to embrace new ideas and processes.
- Self‑motivated with strong organisational skills and initiative to complete tasks independently.
- Effective communicator with good verbal and written skills and a supportive, team‑oriented mindset.
Qualifications and Experience
Essential
- 1 to 3 years’ proven experience working as a cleaner or transferable abilities within another field.
- Knowledge of external maintenance and cleaning regimes.
Desirable
- Cleaning related qualifications such as BICS.
- Experience using vehicular and mechanical cleaning equipment.
- IPAF licence.
- Knowledge of Health and Safety policies and procedures relating to cleaning, COSHH, Manual Handling, PPE, etc.
- Excellent customer care skills.
Working Hours
40hrs
Salary
£27,976 + Night Allowance of £1,981.32
Please see our Benefits Booklet for more information.
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