Job Title: Service Request CoordinatorReq ID: 53469Job Function: ServicePosting Start Date: 01/07/2026Posting End Date: 10/07/2026Division: BusinessJob Location: GBR Devon Cornwall Police HQAdvertised Salary: Competitive
Why this role matters
The Service Management Support role sits within the Service Management team on the Devon and Cornwall Police Managed ICT Contract. The purpose is to provide support to other processes within the team. The role supports Service Management functions including Change and Configuration, Service Transition, Reporting, Supplier & Call Management, and Knowledge. Change management will control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. The Service Management Support will review and validate Minor Change Requests and monitor the Change Management mailbox.
Must be UK resident for 5+ years in order to obtain SC NVPP3 clearance.
This role offers a 3 together, 2 wherever working model; you are required to be at your contractual location 3 days a week with 2 flexible days per week.
What You’ll Be Doing
- Support all functional areas of Service Management to Devon and Cornwall & Dorset Managed ICT Contract
- Ensure all support functions are carried out appropriately to minimise the number and impact of any incidents upon the customer’s service
- Recommend and work with all service aspects to implement improvements to processes
- Participate with any new business coming into the team
- Be cleared to the required security level to ensure compliance with contractual and governance requirements
What Skills You’ll Need
- The ability to interact successfully at all levels of the internal and customer organisations
- Strong ability to persuade and influence client and stakeholder relationships
- Self‑starter capable of working off own initiative
- Highly customer‑focused with excellent interpersonal, influencing, negotiation and communication skills
- Proven track record of working collaboratively to develop better ways to work together
- Thorough understanding of customer/contract or programme
- Knowledge and experience of ISO 27000:2018 Standards, working in an ITIL conformant organisation
Benefits
- BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
- From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate for all parents
- Enhanced women’s health support including help with menopause symptoms, cancer screenings, period care and more
- 22 days annual leave (not including bank holidays), increasing with service
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks carer’s leave
- World‑class training and development opportunities
- Option to join BT Shares Saving schemes
A Few Points To Note
Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Application Diversity Statement
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
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