Store Assistant – Key Holder

We’re looking for a Store Expert to act as an ambassador for the Mitsubishi brand, who will be passionate about delivering excellent service to our customers. As a Store Expert you will be assisting with customer enquiries, test drives and will enjoy maintaining a high standard of the brand. You will love to learn as attaining product knowledge for our vehicles is a must to ensure a first class experience is given.

Key Responsibilities

• Welcoming visitors to the store and being available to answer any queries
• Supporting customers through all stages of the buying process, assisting them with product choice, part exchange, finance and delivery options
• Conducting vehicle handovers both on site and at the customer’s home or workplace in line with standards
• Working closely with the Head Office team to ensure delivery of a consistent customer process
• Maintaining an excellent standard of product, brand and after sales knowledge at all times
• Maintaining the appearance and cleanliness of the Mitsubishi Store, Experience Centre and any vehicles on site at all times
• Addressing any in-store customer complaints and escalating as required

Key Holder Responsibilities

• Managing opening and closing shifts when the store leadership team is not present
• Key holders have extra responsibility in leading the team with operational procedures in the absence of the leadership team

Qualifications, Experience & Knowledge

• Previous retail or customer service experience
• GCSE Maths and English – minimum C or above
• Strong interpersonal skills, able to communicate at all levels
• Proficient in the use of everyday software
• Able to remain calm under pressure
• Flexible approach to working hours
• Proactive and self‑motivated

A keen interest and passion for cars and customer service is ideal. Full training will be provided.

Salary £19,000 per annum with an additional £500 per annum for Key Holder duties.

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