Customer Service Administrator

As a Customer Service Assistant, you will process administration requests and queries from mortgage advisers via our Sourcing platform, online chat, email, and phone. The ideal candidate will show initiative, an enthusiastic attitude, and a genuine passion for providing professional customer service. You will be a team player, able to prioritise, multitask and manage your time effectively in a fast‑paced environment.

Responsibilities

• Provide customer service support via telephone, online chat and email.
• Process KFI requests as they are received.
• Process Air Mortgage Club registrations.
• Build knowledge of the equity release market.
• Become a competent user of the Air Sourcing system.
• Demonstrate and continuously embed the company values in every aspect of the role.

Qualifications & Skills

• Previous administration and customer service experience is essential; full market training will be provided.
• Excellent interpersonal and communication skills and confidence to liaise with all levels of an organisation, both internal and external.
• Ability to work well in a busy and ever‑changing environment.
• Strong organisational skills and the ability to process tasks coming in from a variety of sources at one time.
• Meticulous attention to detail.
• Display and work around the core values of our business: ambitious, supportive, personal, integrity, responsive, and expert.

Benefits

• 23 days holiday, plus bank holidays, rising to 28 days based on length of service.
• Additional holiday purchase scheme.
• Charity day – Tier 1.
• Pension: 5% employee, 8% employer.
• Simply Health cashback plan and life assurance.

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