Support Assistant – IT/Software

Support Assistant – IT/Software

Preston, Lancashire

£24-£25 per hour PAYE or Umbrella rate £32-£33

Contract (Inside IR35)

12 Month Rolling Contract | Site based role Mon-Fri (8am-4pm)

We are currently recruiting on behalf of a key client for a Support Assistant to join the Application Support team, supporting a key nuclear manufacturing facility.

The Role

You’ll be part of a dynamic support team, providing day-to-day assistance to plant operators across the manufacturing process. This is a hands‑on role where you’ll be resolving system issues, supporting users, and working closely with software developers and operational teams.

• Managing and resolving multiple support queries from plant operators
• Identifying and troubleshooting data issues within control systems
• Reporting root causes of problems to software development teams
• Supporting end‑users in the effective use of applications
• Working collaboratively with personnel across all levels of the site

Technical Requirements

• Experience with Oracle Database / SQL
• Strong Excel skills
• Ability to read source code (e.g. PL/SQL, C) – desirable

About You

• Excellent communication and interpersonal skills
• Well organised and able to follow defined processes
• Reliable, with strong attention to detail and attendance
• Happy to undergo BPSS security clearance prior to starting

Experience & Qualifications

• Degree or higher qualification in a software‑related discipline
• Interest in software systems within a manufacturing or industrial environment
• Willingness to learn and develop within a technical support role

Why Apply?

• Great entry point into a highly regulated nuclear environment
• Opportunity to develop technical and operational experience
• Work with experienced engineers and control systems teams

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

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