Supporter Care & Fundraising Assistant
Salary: £32,929 per annum + Benefits.
Location: Hybrid working from the office in Victoria, London (minimum 2 days) and the remainder from home.
Job Type: Full-Time, Permanent.
Working Hours: 35 hours per week.
Job Overview
We have a fantastic new job opportunity for a Supporter Care & Fundraising Assistant to join The Army Benevolent Fund (ABF).
As a Supporter Care & Fundraising Assistant you will support one of our largest fundraising income streams, helping to deliver excellent supporter care while assisting with Gifts in Wills, Individual Giving activities and fundraising administration.
The Supporter Care & Fundraising Assistant will manage supporter enquiries, donation processing, Gift Aid administration, CRM database updates, reporting, newsletters and events, while developing knowledge of Gifts in Wills fundraising with support from the wider team.
Duties
- Supporter Care: Deliver excellent service to supporters by telephone, email and at fundraising events, recording all interactions accurately on the CRM database.
- Fundraising Administration: Support the Gifts in Wills Manager with legacy administration, stewardship activities and Individual Giving projects.
- Donation Processing: Process donations, Gift Aid claims and financial administration accurately whilst supporting reconciliation activities.
- Database Management: Maintain accurate supporter records, reports and fundraising information using CRM systems.
- Marketing Support: Assist with newsletters, Mailchimp campaigns and supporter journey communications.
- Administrative Support: Proofread documents, process invoices and provide administrative support across the Individual Giving team.
- Events: Attend fundraising events and work collaboratively with regional teams to promote Gifts in Wills and supporter engagement.
Candidate Requirements
Essential
- Previous experience of Supporter Care within a charitable organisation.
- Previous experience working in an office environment.
- Excellent written and verbal communication skills.
- Good IT skills including Microsoft Word, Excel, Outlook and PowerPoint.
- Experience using CRM databases or similar systems.
- Excellent organisational and time management skills.
- High attention to detail.
- Able to handle confidential and sensitive information professionally.
Desirable
- Experience promoting Gifts in Wills or legacy fundraising.
- Experience using Salesforce.
- An affinity with the organisation’s charitable purpose.
- Willingness to travel throughout the UK as required.
Benefits
- 30 days’ holidays, plus bank holidays.
- Flexible and hybrid working (minimum two days per week in the office).
- Employee wellbeing and assistance programme (EAP).
- Annual Health Assessments via Healthshield.
- Time off in lieu for volunteering at company events (TOIL).
- Perkbox benefits.
- Pension scheme – after successful probation.
- Income Protection – after successful probation.
- Death in Service – after successful probation.
- Annual pay reviews.
- Annual leave purchase scheme.
The Army Benevolent Fund (ABF) is an Equal Opportunities Employer.
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