Outpatient Clinic Coordinator * Internal Applicants
Closing Date
The closing date is 13 July 2026
Internal Only
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Position Details
Community Diagnostic Centre, Workington
Band 3
36 hours per week (shifts 8am‑8pm, 7 days a week, including weekends)
Responsibilities
Work as a member of a flexible team, ensuring all out‑patient reception areas are manned at all times. Welcome patients, carers, relatives and visitors into the new Community Diagnostic Centre as the first point of contact. Perform timely validation of patients’ key demographics and information, accurately record appointment outcomes and make return appointments as directed by clinicians. Support patient safety and Trust income.
Qualifications
- NVQ 3 or equivalent experience
- ECDL or equivalent
- Patient Administration System Training (Outpatient Booking) – agree to work towards
Knowledge and Experience
- Experience in a reception environment, preferably in a health‑related service
- Customer Service experience
- Ability to work to deadlines
- Proficiency with IT systems and Microsoft Office
- Experience in hospital or NHS related service
Skills and Aptitudes
- Methodical worker
- Concentration and accuracy
- Teamworking ability
- Capability to work unsupervised
- Good keyboard skills for accurate data capture
- Excellent interpersonal skills for communication with colleagues and others
- Initiative and self‑direction
- Knowledge of NHS computer technology, including PAS system
Other Requirements
- Flexibility to work all shifts and cover all areas as required by the department
- Flexibility to work at other sites as required
Benefits
- 27‑day holiday scheme rising to 33 days after 10 years
- NHS Discounts
- Salary Sacrifice schemes (including lease cars and Cycle to Work)
- Vivup – free, confidential counselling and information service for personal or work‑related problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check. The successful candidate will be responsible for DBS costs incurred through salary deduction, as follows:
- Standard Check: £28.00 (salary deduction over 4 months or one‑off payment)
- Enhanced Check: £56.00 (salary deduction over 4 months or one‑off payment)
Employer
North Cumbria Integrated Care NHS Foundation Trust
Salary
£25,760 to £27,476 per annum (Pro Rata)
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