Casework Team Leader

Job Title – Casework Team Leader

Job Description

We are looking for an experienced Casework Team Leader to join a high-profile public sector project on a contract basis.

This is an excellent opportunity for candidates with a background in government casework, operational delivery, and policy-led decision-making who thrive in a fast-paced environment.

Location: Hybrid (Whitehall, London) 1–3 days per week on site as required.

Contract: Until 31st March 2027

Key Responsibilities

• Lead and support a team by providing coaching and mentoring (no direct line management responsibilities).
• Make evidence-based decisions in a high-volume operational environment.
• Apply government policies and procedures to casework.
• Collaborate with internal stakeholders to deliver departmental priorities.
• Manage complex casework while ensuring compliance with policies and regulations.
• Support operational delivery through accurate and timely case management.
• Maintain high standards of quality and professionalism.

Essential Requirements

• Experience working within or closely alongside UK Government.
• Strong experience in evidence-based decision making.
• Experience in operational delivery and rules-based casework.
• Knowledge of government policy and policy-led environments.
• Experience coaching, mentoring, or leading teams.
• Strong stakeholder management skills.
• Good working knowledge of Microsoft 365, including intermediate Excel.

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