Salary £28,392 – £31,157 per annum (yearly). Closing 23/06/2026.
Senior System Access Services Officer – Band 4
Job Overview
The day-to-day coordination of the System Access Services (SAS) Office and Operation of the Trusts Registration Authority (RA) as well as the general System Access processes. The quality of RA and system access management is fundamental to managing the legitimate relationships that control access to patient records.
Whilst working alone and with initiative, provide an efficient and flexible System Access support service to the Digital Services Department.
Act as a Registration Authority Agent and assist in the introduction and development of Registration Authority procedures per the requirements of the NHS National Care Record Service (NCRS).
The post holder will assist in the coordination of a team of System Access and Registration Authority officers, co-ordinating their workload, monitoring their performance and ensuring that training is provided.
Provide first-line support to both the NHS and local Care Record Services (CRS) users regarding the use of NCRS smartcards and Role Based Access Controls.
Manage the Trusts ID Card production, in collaboration with Facilities.
Main Duties of the Job
- Day-to-day administration of The Trust Registration Authority:
- Issuing Smartcards to users who have been sponsored and who have suitably proven identities per the national RA processes.
- Updating user access profiles per sponsor’s requirements.
- Cessation and suspension of Smartcard certificates per the sponsor’s requirements.
- Ensuring that the RA policies and procedures are adhered to within own area of responsibility.
- Providing support to trust users and sponsors on process, hardware and application problems.
- Maintaining a register of all RA equipment and managing the issue to staff and the servicing of the RA hardware. Managing and ordering consumables such as printer ink ribbons and smartcards.
- Managing the replacement of smartcard digital certificates as required.
- Escalating process, hardware and application problems that cannot be resolved to the ICT Operational Support Manager.
- Initial investigating and reporting of smartcard security incidents.
- Training local departmental System Access Officers/Registration Authority Agents.
- Ensuring that all RA documentation/forms are securely retained and accessible, under the National Policy.
- Managing workgroup set-up and maintenance in the Smartcard National system.
- Attending regional Registration Authority meetings.
- Day-to-day support of The Trust registration and Access Control procedures following national and local policies:
- Manage first, second and third-line support for Access Control issues using the ICT service desk software.
- Check the service desk for tasks regularly and ensure the team is completing them within the SLA requirements.
- Managing Workgroup set-up and maintenance of all access control systems.
- Set up and allocate appropriate positions and roles to users based on agreed system role maps and where the user has been appropriately sponsored for the access level.
- Remove or modify a user’s access where the user no longer requires this access.
- Pass all other requests for support to the appropriate person promptly.
- Manage the new starters and leavers process.
Benefits
- Flexible working: requests for flexible and/or part-time working may be considered.
- Part‑time: less than 37.5 hours per week.
- Off‑site/remote working: working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours over fewer days or shifts.
- Staggered hours – different start and finish times.
- Set shift patterns – to allow for predictability.
- NHS Pension: generous and flexible pension scheme with contributions from the employer fully protected against inflation and guaranteed by the government.
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change).
- Bank working: the chance to work extra hours at enhanced rates and payment weekly.
- Family & Childcare: including on‑site nurseries, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development: Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research.
- Financial support and benefits: Cycle2Work, car lease scheme, home electronics, free on-site parking, free tea and coffee and salary savings.
- Rewards & Recognition: staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Person Specification
Qualifications
- Educated to A Level qualification or equivalent.
- Evidence of computer systems training to a minimum of ECDL or equivalent with ongoing personal and management development.
- Degree qualification in a related discipline.
- Advanced IT qualification.
- Professional affiliation, e.g. BCS.
- Completed NHS CRS User Registration Service User Registration Course.
Previous Experience
- Basic understanding of the standards that are applied to the protection of patient information within the NHS.
- Working knowledge of the National Registration Authority policies and procedures.
- Experience with MS Office.
- Experience with Email and Internet.
- Maintenance of fairly complex database records.
- Evidence of working within a team.
- Good NHS experience within an informatics environment.
- Experience with NHS CRS – UIM.
Knowledge, Skills and Aptitudes
- Excellent interpersonal skills.
- Good organisational skills.
- Ability to work under pressure.
- High level of communication skills working with all levels of professional hierarchies, facilitation, change management and team working.
- Working knowledge of NHS practices for the management of information.
- Advanced IT skills.
Specific Requirements
- Drive and enthusiasm.
- Ability to work on own initiative and as part of a team pursuing strategic goals.
- Self‑motivated.
- Mobile – Able to travel between Trust sites.
Additional Information
ULTH recognises that everyone is different and values the unique contribution that individual experiences, knowledge and skills bring in delivering quality healthcare. ULTH is committed to diversity and equal opportunity and will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
Application Note
We welcome applications from the UK Armed Forces Community. If you are a Veteran, Military Reserve, or a partner/spouse of a serving member, please tick “Member of the Armed Forces Community” on the application form.
All new employees will be subject to a charge for the required DBS check, which will be deducted from salary over a 3‑month period.
• Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you must declare that the information in your application is true and complete. • For applicants with previous NHS service, once successful at interview an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR) will be initiated to support onboarding.
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