Operations & Logistics Technician
Brief Summary of Role
To support the delivery, collection and maintenance of pods and modular units, maintenance of vehicle fleet and yard, and the client facing company representative.
About Kitchen Pod Hire
Kitchen Pod Hire provides fully equipped, high-quality temporary kitchen and bathroom pods to homeowners and insurance clients across Northern Ireland and Ireland during renovations or reinstatement works. We manage everything from customer enquiries and bookings to pod delivery, installation, ongoing support and collection. Our work focuses on removing stress for families during disruptive home projects by offering a reliable, well-designed alternative to moving out or living without essential facilities. We work closely with insurers, loss adjusters, contractors and homeowners, combining practical logistics with excellent customer care and a growing focus on innovation and sustainability.
Key Responsibilities & Main Duties
Deliveries & Collections
- Deliver and collect kitchen and bathroom pods across NI and Ireland
- Position and connect pods safely on customer sites
- Carry out setup and commissioning checks
- Decommission, maintain and prepare pods for return to service
Maintenance & Upkeep
- Carry out routine pod inspections and minor maintenance
- Respond to customer issues during hires
- Change gas bottles and assist with operational support visits
- Ensure pods are clean, functional, and maintained to a high standard
Yard & Vehicle Management
- Maintain an organised, tidy, and safe yard environment
- Manage stock levels of operational consumables (pipes, fittings, cables, connectors, etc.)
- Assist with equipment preparation and storage
- Maintain cleanliness and basic upkeep of company vehicles and trailers
Customer Experience
- Represent the business professionally on-site
- Communicate clearly and respectfully with customers
- Help customers feel reassured and supported during installations or issues
Additional tasks as required
Person Specifications
Qualifications/Experience
Essential
- Full UK driving licence with trailer licence (ie B+E or better)
- Comfortable in a practical, hands-on role
- Comfortable working independently and managing responsibilities without close supervision
- Experience interacting professionally with customers or members of the public
- Basic understanding of health & safety and safe working practices
Desirable
- Experience in logistics, deliveries, operations, facilities, maintenance, towing, or trade-related work
- Experience using tools and carrying out basic maintenance or repairs
- Experience managing stock, equipment, or consumables
- Experience working in a customer-service-led environment
Skills/Abilities
Essential
- Strong practical problem-solving ability
- Ability to work calmly under pressure and adapt to changing situations
- Good organisational skills and attention to detail
- Ability to communicate clearly and professionally with customers and colleagues
- Ability to work both independently and as part of a team
- Ability to prioritise workload and manage time effectively
- Comfortable using smartphones/apps for communication, navigation, and scheduling
Desirable
- Confidence towing trailers and manoeuvring in varied locations, slopes and spaces
- Basic DIY, plumbing, electrical, or maintenance skills
- Ability to identify opportunities to improve processes or efficiency
- Confidence handling minor customer issues on-site
- Basic administrative or stock management ability
Competencies
Essential
- Trustworthy and dependable
- Strong sense of responsibility and ownership
- Positive attitude and willingness to learn
- Takes pride in maintaining high standards
- Honest and respectful in communication
- Customer-focused and approachable
- Able to use initiative and solve problems proactively
Desirable
- Commercial awareness and understanding of customer experience
- Growth mindset and willingness to develop within the business
- Flexible and adaptable approach to work
- Calm and solutions-focused during difficult situations
Other Points
Permanent Full Time/Part Time/Flexi options available
Working hours: Up to 37.5hrs per week depending on contract, Mon-Fri and will require occasional weekend work
Location: Working in and out of our base near Lisburn, Co Down to properties across NI and RoI
Salary Range: £27,300 – £31,200 per annum based on experience (pro-rated for part time hours depending on contract)
Annual Leave: 5.6 weeks paid holiday (including bank holidays) (pro-rated depending on contract)
Interested applicants please send your CV and cover note by clicking on the APPLY BUTTON.
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