About the role
As our Community, Participation & Volunteer Co‑Ordinator, you will champion the value of engagement, support the team to co‑ordinate activities, and help grow and diversify opportunities so more people can get involved. This is a varied role that requires excellent organisational skills, a proactive approach to problem‑solving and strong relationship management skills. You’ll be required to work some weekends.
What it’s like to work here
You will report to the Property Operations Manager as part of the Operations team across the National Trust Norfolk Coast, Broads & Sheringham portfolio. This large and diverse portfolio includes places such as Brancaster, Brancaster Staithe, Stiffkey, Morston Quay, Blakeney, Blakeney Point, Salthouse, Sheringham Park, Horsey Windpump and Heigham Homes. You will work across the portfolio, whilst being based in Blakeney, and will be a key part of the wider team. Part of your role will involve engaging with groups in our local community to develop partnerships and strong working relationships. You will be expected to carry out Duty Manager responsibilities as part of your role.
As a duty manager, you’ll be responsible on the day for the smooth running of a property within the wider portfolio during opening hours – acting as the main contact point for staff, volunteers and customers in case of emergency, enquiry or complaint. You’ll also work closely with our Programming Assistant and Senior Visitor Experience Officer to champion participation and help with signage, interpretation and the visitor journey.
What you’ll be doing
- Support community engagement and volunteering work, putting people at the centre of plans.
- Build strong partnerships, create inclusive volunteering opportunities, support and value volunteers, and encourage community‑led activities that help restore nature.
- Support colleagues, champion best practice, and ensure systems and data are well‑managed.
- Remove barriers to participation, ensuring under‑represented voices are heard and actively involved.
- Build collaborations and partnerships within the community by creating and supporting opportunities for people to share time and skills, and actively support community, partner‑led or independent activities.
Qualifications and Experience
- Strong understanding of community engagement, participatory practice, and volunteer innovation.
- Experience in increasing community participation and developing inclusive opportunities.
- Experience managing and supporting a team of people.
- Excellent communication and relationship‑building skills.
- Ability to coach and support others, and to work collaboratively across teams.
- Confidence in using data and insight to guide decisions.
- Knowledge of relevant legislation, including safeguarding, GDPR, and equality.
- A proactive, empathetic, and inclusive approach.
Benefits
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme (for roles that meet the salary criteria).
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
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