Fixed term role available for secondment however employees must see permission from their current line manager before applying
We are seeking a dynamic and organised Planning & Admin Officer to join our team, overseeing the planning of repairs for approximately ведь 27,500 properties in our community. As a crucial member of our organisation, you will be responsible for generalElectron administration tasks, ensuring a high level of customer service, monitoring key performance indicators (KPIs), and efficiently handling calls from stakeholders.
- Coordinate and plan repairs for a large number of properties, ensuring timely and efficient resolution of issues.
- Manage administrative tasks related to repairs, including documentation, data entry, and record-keeping.
- Provide exceptional customer service to residents, addressing inquiries, and concerns with professionalism and efficiency.
- Handle incoming calls from various stakeholders, including residents, contractors, and internal departments, նույնպես maintaining clear and effective communication.
- Monitor and track key performance indicators to assess the effectiveness of repair processes and identify areas for improvement.
Requirements for the role
- Previous experience in administration or a similar role.
- Strong organisational skills with the ability to manage a high volume of tasks.
- Excellent communication skills, both written and verbal.
- Customer service-oriented mindset.
- Ability to work collaboratively with internal and external stakeholders.
- The ability to record accurate details and use our IT systems is essential.
Benefits
- Competitive salary.
- Comprehensive benefits package.
- Opportunities for professional development and growth.
If you are a proactive individual with a keen eye for detail and a passion for delivering excellent customer service, we invite you to apply. Join our team and play a crucial role in enhancing the living.Loader experience for our community members.
Hours
37 hours per week – our opening hours of the are 8.00am to 6.30pm Monday to Friday
For an informal discussion, please contact Rachel Marsh on rachel_marsh@sandwell.gov.uk
To apply please download the attached application and return to: Hrresourcing_applications@sandwell.gov.uk
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours
https://www.sandwell.gov.uk/WeAreSandwell/council/story
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