ServiceNow Solution Designer/Architect

We are looking for a skilled ServiceNow Designer to architect scalable ServiceNow solutions and drive design strategies for enterprise implementations.

Key Responsibilities

• Design end-to-end ServiceNow solutions across ITSM and ITOM modules
• Define architecture for Complaints Management, Problem Management, and Knowledge Management
• Work with stakeholders to gather requirements and translate into technical designs
• Ensure adherence to ServiceNow best practices and governance standards
• Guide development teams and review technical deliverables

Required Skills

• Strong experience in ServiceNow solution design/architecture
• Deep understanding of ITSM, ITOM frameworks
• Expertise in Problem, Complaints, and Knowledge Management processes
• Experience in designing scalable and integrated ServiceNow environments
• Strong stakeholder communication and documentation skills

Preferred

• ServiceNow certifications (CSA / CIS / Architect level)
• Experience in enterprise-level implementations

Skills: architecture,itsm,design,servicenow

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