Customer Success Executive

Location

Melton (Near Hull, East Yorkshire)

Employer

RS Safety Solutions, part of RS Group, is a leading supplier of PPE, safety, and hygiene products to the food manufacturing industry.

Job Role

Customer Success Executive

Responsibilities

• Provide excellent customer service with a high emphasis on communication.
• Maintain customer satisfaction by supplying problem-solving resources.
• Proactively manage customer orders in a correct and timely manner.
• Demonstrate and promote excellent customer service through effective communication.
• Collaborate with the team and business on daily and continuous improvements.
• Complete daily routine and ensure deadlines are met on time.
• Deal with delivery disputes, raise customer returns and handle invoice queries.

Qualifications

• Experience within a customer service environment.
• Excellent communication skills, both face-to-face and verbal.
• Ability to prioritise and multi-task in a busy environment.
• Strong team player.
• A desire to look for opportunities to improve and collaborate.
• Computer literate.

About RS Group

We turn engineering problems into solutions, invest in employee development and well‑being, and support a diverse, inclusive culture committed to ethical, responsible practices and ESG values.

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