Vice President, Operational Effectiveness – Role Overview
Accountable for enabling accelerated, compliant and efficient delivery of clinical trial programs across the R&D organization by driving operational effectiveness as a competitive advantage. Leads the integration of performance intelligence, process redesign, and planning into a unified system, translating the Development Operations three‑year strategy into actionable plans. Manages a portfolio of operational capabilities, establishes fit‑for‑purpose standards, KPI‑driven insights, and effective risk and issue management to ensure high‑quality outcomes aligned to GSK priorities.
Key Responsibilities
- Set Strategy & Roadmap: Align operational effectiveness initiatives with R&D and Development Operations priorities, creating a comprehensive strategy and roadmap.
- Performance Intelligence & Benchmarking: Design and own a performance framework that maximizes data and analytics, benchmarks against external peers, diagnoses underperformance, and designs targeted interventions.
- Process Reimagination & Future‑State Ways of Working: Lead the redesign of end‑to‑end clinical trial processes, transition from current‑state to target operating models, and embed sustainable improvements.
- Transformation Design & Value Realisation: Create value propositions, lead implementation, capture measurable benefits, and report transformational outcome metrics.
- Capability Building & Culture Transformation: Identify and grow critical capabilities, develop training plans, standardize processes, and foster a culture of continuous improvement.
- Operational Excellence for Select Capabilities: Own governance and delivery for portfolio capabilities such as third‑party excellence, clinical documentation/eTMF, project‑management support, and compliance monitoring.
- Integrate With Platforms & Innovation: Partner with Digital Platforms & Innovation to ensure integrated data, shape analytics roadmaps, and support technology adoption.
- Stakeholder Engagement: Collaborate cross‑functionally, build networks of partners, and influence at senior levels across the organization.
Qualifications
- Education: Advanced degree in a scientific, business, or operational discipline.
- Experience: Extensive background in pharmaceuticals or biotech, clinical operations or operational excellence, with deep understanding of ICH/GCP and global regulatory guidelines.
- Leadership: Proven people‑leadership, managing and developing teams to deliver results.
- Strategic & Critical Thinking: Strong analytical skills, problem‑solving, influencing, and decision‑making capability at senior levels.
- Business & Financial Acumen: Experience with business case development and benefit tracking.
- Transformation & Continuous Improvement: Track record of leading large‑scale transformation or continuous improvement programmes to measurable value.
- Governance & Vendor Management: Experience governing and managing third‑party vendor operations.
- Digital & Technology Adoption: Proven ability to drive adoption of technology and digital solutions within operational settings.
- Communication: Effective communicator with ability to influence at all levels, including executive leadership.
We encourage applications from people with a range of backgrounds and experiences.
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under federal, state or local law.
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