Train Service Manager

Overview

We are seeking a Train Service Manager to join our team based at KICC, Puddle Dock.

As the Train Service Manager you will monitor and manage the real‑time delivery of our train service, ensuring passenger service quality and operational performance.

Responsibilities

• Monitor and manage real‑time delivery of the train service, ensuring it runs on time.
• Adopt the best use of resources while protecting passenger needs and adhering to contractual requirements.
• Decide best courses of action when incidents occur and implement them with Southern and Network Rail staff.
• Operate from the 24/7 Control Centre, making quick decisions under pressure.
• Communicate across a wide variety of roles within the company.

Experience required

• Awareness of the impact of actions/decisions on passengers and staff.
• Thorough knowledge of the relevant geography, stations, track layouts and services operated by the company.
• Good knowledge of operating, rolling stock, engineering, train crew and station procedures.
• Understanding of passenger flows across the network.
• Knowledge of generally available and bespoke IT systems.
• General education with passes in English Language and Mathematics.
• Ability to create own inputs and influence at multiple levels within the organisation.
• Ability to produce and implement emergency plans when routes become blocked.

EEO Statement

We are proud members of the Armed Forces Covenant and Disability Confident Scheme. We will offer an interview to applicants applying under these schemes who meet the minimum criteria for the role.

Employment conditions

• All offers are subject to satisfactory references, a right to work verification, a basic criminal record check and a pre‑employment medical assessment.
• Work visa sponsorship is not available for this role.
• Applications may close early if we receive a large number of enquiries; submit early.
• If you applied but weren’t successful for a similar role, wait six months before applying again.

Benefits

• Final salary pension.
• 25 days annual leave plus bank holidays.
• Free rail travel across our networks.
• Competitive salary.

Company background

We are one of Britain’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers across 180 stations.

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