Service Centre Manager
Location: Birmingham
Salary: £45,000 to £51,000
Hours: 40 hours
Shifts: Monday to Friday, Various shifts between 7 am to 7 pm
Contract: Permanent
What you’ll get at CitySprint
- 25 days’ annual leave, rising with service, plus bank holidays
- An extra day off for your birthday
- Enhanced maternity and paternity leave
- Access to a health and wellbeing programme
- Healthcare cashback with Medicash, plus retail discounts and rewards
- Additional leave for key family milestones (e.g. first day of school, graduation)
- Death in service cover
- Cycle to work scheme
The role
This is a senior operational leadership role at the heart of our Service Centre. As a Service Centre Manager, you’ll take full ownership of site performance leading your team to deliver operational excellence, meet SLAs, and drive revenue and profit growth.
You’ll be responsible for creating a high‑performance, “best in business” culture while ensuring the centre runs efficiently, adapts to changing demands, and continues to grow.
Why CitySprint
What we do matters — from everyday deliveries to critical, time‑sensitive services and this role ensures we deliver on that promise. You’ll have the opportunity to make a real impact, shaping performance, leading people, and contributing directly to business success.
Who we are
CitySprint is a UK‑wide logistics business specialising in same‑day and time‑critical deliveries. We operate at pace, put customers first, and trust our people to take ownership.
As part of the DPD and Geopost group, we have the backing and scale of an international network, while maintaining the agility and focus that defines CitySprint.
What you’ll be doing
- Managing and exceeding financial targets (revenue, profit, EBITDA)
- Monitoring operational performance and identifying efficiency improvements
- Leading, mentoring, and developing a high‑performing team
- Managing recruitment, attendance, performance, and conduct
- Collaborating with Regional Managers on new business opportunities
- Supporting customer retention and service excellence
- Managing peak period planning to minimise disruption
- Driving cross‑functional collaboration across the business
- Ensuring systems and processes are followed and optimised
What we’re looking for
- Proven experience managing operational performance and budgets
- Strong leadership and team development experience
- Ability to analyse data and produce clear operational reports
- A proactive problem solver who stays objective under pressure
- Able to prioritise effectively in a fast‑moving environment
- Experience with systems such as CityTrak, X‑Despatch or Salesforce (desirable)
- Good working knowledge of Microsoft Office
All successful candidates will be required to complete a DBS check.
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