Senior Operations Manager

The role

Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand.

As a Senior Operations Manager, you’ll play a pivotal role in driving performance across the operation, working closely with senior leadership to deliver for our clients and continuously raise the bar. This is a hands‑on leadership role where you’ll influence how we operate, develop high‑performing teams and make a real impact on service, efficiency and growth.

The key responsibilities are:

• Driving operational performance, productivity and service delivery across your areas of responsibility
• Leading and developing management teams to deliver a high-performing, engaged operation
• Supporting wider site performance through strong collaboration with the senior team
• Monitoring and improving KPIs and SLAs, taking action where required
• Driving continuous improvement and embedding best practice across teams
• Supporting and delivering operational change to improve efficiency and scalability
• Ensuring Health & Safety standards are consistently met and maintained
• Providing clear updates on performance, risks and priorities to senior leadership
• Supporting labour planning and cost control to deliver an efficient operation
• Building strong relationships with internal stakeholders and clients
• Identifying development needs and building capability across the team

What we are looking for

• Proven experience in a senior warehouse management role
• Strong leadership skills with experience managing and developing teams
• Confident supporting site performance and working with senior stakeholders
• Organised and able to prioritise in a fast‑paced environment
• Good understanding of warehouse operations, KPIs and service delivery
• Working knowledge of WMS and MS Office (Excel, Word, Outlook)
• Sound understanding of Health & Safety in a warehouse setting
• Experience managing performance, absence and disciplinary processes
• Resilient, adaptable and able to react quickly to challenges
• Proactive, solution‑focused and able to “think on your feet”
• Strong communicator who understands the importance of customer service
• Discretionary company bonus scheme
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• 25 days holiday (plus Bank Holidays) with the option to buy/sell holiday
• Birthday leave
• Free on‑site parking, with electric car charging at certain locations
• Range of employee awards
• Employee assistance programme to promote mental health wellbeing
• Cycle to work scheme
• Enhanced maternity and paternity leave

Job Application Requirements

• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment.
• References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

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