Company Description
Gleann Mòr Spirits Company, established in 2015, is an independent spirits business based in Edinburgh, Scotland. From our beginnings on a Leith industrial estate, we have grown to operate an extended bonded warehouse with a significant cask inventory. Our Rare Find range showcases exceptional single malt Scotch whisky selected for its unique qualities, alongside a portfolio of award-winning spirit brands distributed globally.
Job Role
As a Digital Trading Executive, you will play a key role in delivering an outstanding direct-to-consumer experience across our digital sales channels. Working across our e-commerce platforms, third-party sales channels, digital marketing activities and fulfilment operations, you will help ensure our customers enjoy a seamless journey from product launch through to delivery.
This is a varied and hands-on role combining digital trading, merchandising, customer service, marketing support and operational coordination. Working within the Commercial team, reporting directly to the Head of Commercial, you will work cross-functionally with colleagues across Sales, Marketing and Operations to help drive online sales while maintaining the premium standards associated with the Gleann Mòr Spirits portfolio.
Key Responsibilities
Digital Trading & Merchandising
- Manage and maintain product listings, merchandising and promotional activity across our e-commerce platforms.
- Support new product launches, online campaigns and seasonal promotions.
- Monitor website performance and identify opportunities to improve customer experience and commercial performance.
- Ensure product information, pricing and digital content remain accurate and up to date.
Customer Experience & Direct-to-Consumer Operations
- Deliver excellent customer service across all direct-to-consumer channels.
- Coordinate the day-to-day administration of online orders and fulfilment processes.
- Work closely with the Operations team to ensure efficient order processing and stock availability.
- Respond to customer enquiries and resolve issues in a professional and timely manner.
Digital Marketing & Commercial Support
- Execute digital marketing campaigns across email, website and social media channels.
- Assist with content creation, promotional activity and customer communications.
- Support initiatives that drive customer acquisition, repeat purchases and brand engagement.
- Contribute ideas that improve the online customer journey and overall commercial performance.
Cross-Functional Collaboration
- Work closely with Sales, Marketing and Operations teams to ensure the successful delivery of campaigns and product launches.
- Maintain accurate reporting through internal systems and digital platforms.
- Support wider commercial projects and business initiatives as required.
Key Performance Indicators
Success in the role will be measured against key commercial and operational objectives, including:
- Growth in online revenue across direct-to-consumer channels.
- Improvement in website conversion and customer engagement.
- Successful delivery of product launches, promotions and digital marketing campaigns.
- Growth in Average Order Value (AOV) through effective merchandising and online trading.
- High levels of product availability, fulfilment accuracy and platform management.
Location & Working Pattern
- Full-time position based at our Bankhead office, Edinburgh.
- Office-based, Monday to Friday 9am – 5pm.
- Free private parking and easy public transport links on the tram, train and buses.
- Occasional travel and attendance at trade or consumer events may be required.
Salary & Benefits
- Starting Salary: £30,000 per annum.
- Bonus Scheme: Eligible following the successful completion of the probationary period and linked to clear KPIs and overall business commercial performance.
- Opportunities for professional development and industry training.
Knowledge, Skills & Experience
Essential
- Previous experience in e-commerce, digital trading, merchandising, retail operations, customer service or a similar commercial environment.
- Proven experience managing Shopify or a similar e-commerce platform (such as WooCommerce, BigCommerce or Magento), including product management, merchandising, promotions and online trading activities.
- Strong organisational skills with excellent attention to detail.
- Confident IT user with experience of digital systems and Microsoft Office.
- Excellent written and verbal communication skills.
- Commercial awareness with a proactive and solutions-focused approach.
- Previous experience within the alcohol or drinks industry is not essential.
Desirable
- Experience managing third-party sales channels and online marketplaces.
- Experience using digital marketing platforms, email marketing software (e.g. Mailchimp) or CRM systems.
- Knowledge of website merchandising, product launches and online trading.
- Experience within retail, FMCG, luxury goods or consumer brands.
- Understanding of website analytics and customer engagement metrics.
Personal Attributes
- Highly organised with excellent attention to detail.
- Customer-focused with a passion for delivering an exceptional online experience.
- Commercially minded with an interest in driving sales and improving performance.
- Proactive, adaptable and comfortable managing multiple priorities in a fast-paced environment.
- Strong team player with the ability to work collaboratively across departments.
- Positive attitude with a willingness to learn, develop and continuously improve.
Additional Information
This is an exciting opportunity to join a growing independent spirits company at an important stage of its development. The role offers broad exposure across digital trading, customer experience, e-commerce and commercial operations, making it ideal for someone looking to develop a career within a fast-paced consumer business.
No recruitment agencies, please.
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