Customer Service Advisor Out of Hours

Overview

Customer Service Advisor – Out of Hours Team, Corporate Hub

Location: Customer Service Centre, Lancaster House, Lincoln

Hours: 20 hours per week, 12 weeks. Shifts include overnight (midnight to 8am), evenings, weekends, and all public holidays. Core hours are Monday–Thursday 17:30–08:00 and Friday to Monday 17:30–08:00.

Responsibilities

• Serve as the first point of contact for the Out of Hours service on the Lincolnshire County Council contract, handling emergency calls related to Adults and Children’s Social Care.
• Deal with calls from professionals (e.g., Police and Health Services) and members of the public; gather and process information efficiently and accurately.
• Respond to calls about District Council Services (e.g., Council Housing Repairs) and other local services including Libraries and Heritage inquiries.

About you

• Demonstrate a passion for delivering excellent customer service with strong communication skills.
• Be flexible and willing to work evenings, weekends, and overnight shifts.
• Have good IT skills, with competency in using Microsoft Office and Windows.

What you will be given

You will receive a full induction and relevant training aligned to your role and ongoing development.

Where you will work

Our offices are based in Lincoln City Centre at Lancaster House.

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