Customer Service Advisor (Sizewell C)

Employing Company: SPS

Customer Service Advisor (Sizewell C)

Job Responsibilities

• Delivering the full induction process for all new SZC workforce members, explaining the overall transport strategy.
• Allocate appropriate transport solutions to workers and provide clear guidance on parking applications, transport eligibility, and allocation processes.
• Briefing all inductees on driving rules, the correct use of park and ride sites, and worker codes of conduct, ensuring expectations are fully understood.
• Providing each inductee with a detailed induction information pack, including up to date timetables, local bus and rail information, sustainable travel options, route guidance, and promotional car sharing materials.
• Acting as a Customer Service Advisor onsite and within the main office/helpline team, ensuring all workforce members receive accurate, timely updates as required.
• Communicating all relevant updates regarding bus service routes, pick-up points, car-sharing promotions, road closures, delays, or service changes across multiple platforms.
• Serving as the main point of contact for all parking enquiries, including allocation updates, questions relating to parking enforcement across park and ride sites, and community-related parking concerns.
• Logging all travel- and parking-related enquiries into the data management system, ensuring every case is investigated and responded to within agreed timelines.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Valid UK driving licence.
• Basic IT proficiency and knowledge (Microsoft Office, email systems, data entry).
• Basic knowledge of transport, travel planning, or workforce movement processes.
• A strong understanding of customer service standards and complaint handling principles with the ability to follow operational policies, guidelines, or travel/transport procedures.
• Proficiency in a customer service environment across face to face, phone, and email channels with experience in handling and resolving conflicts within set processes, timelines, and experience delivering information or briefings to groups.
• Accurate data entry and use of the Complaints Management System or operational systems.
• Knowledge of data accuracy, record keeping, and confidentiality requirements.
• A strong awareness of Health and Safety, security, and compliance within a safety critical environment with the ability to effectively communicate service changes and updates.

Experience

• Background in transport, logistics, parking, or travel planning and an understanding of sustainable travel modes, park & ride operations, and car sharing schemes.
• Knowledge of Complaints Management Systems, travel, or park & ride operations.
• Familiarity with reporting, data monitoring, client facing summaries or delivering inductions/ onboarding sessions.
• Relevant customer service or HSSE training or qualifications.
• Awareness of local transport networks (bus, rail, road layouts, timetables).
• Experience working with a large infrastructure, construction, or regulated project with a strong understanding of complaints management systems, helpdesk tools, or transport scheduling systems.

Benefits

• Pension – 5% contributory pension matched by us.
• Employee retail discount scheme.
• Free bus travel & significantly reduced rail travel for you & family members.
• Life assurance.
• Health benefits.

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

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