Mobile Service Engineer – Stoke

Purpose of the role

Performs a variety of routine servicing, inspections and subsequent repairs to one or more types of Distribution Tractors, Ro‑Ro Tractors and other sea port equipment, Aircraft Equipment (GSE Only) and any other manufacturer’s products on customer’s premises when requested. Perform visual or operational checks to locate worn, dirty or maladjusted parts. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a small variety of test equipment. You will be required to undertake thorough inspections of accident‑damaged machines and produce accurate reports to enable repair. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times.

Reports to

Field Operations Manager

Direct Reports

None

Location

Stoke, UK

Responsibilities

• Represent Terberg DTS Service Department in the field and display the highest standards of appearance, manner and technical ability.
• Work as an effective member of the Service Department.
• Undertake tasks and assignments issued by the Service Department by oral instruction or electronic work instructions.
• Determine own repair and maintenance techniques, undertake equipment selection, appropriate materials and implement correct safety measures (e.g. eye protection, suitable clothing).
• Obtain agreement from the customer that the work has been completed as required or requested, and where necessary obtain signature and purchase order number.
• Perform all relative administrative procedures to acceptable standards.
• Maintain accurate inventory of vehicle parts stock.
• Ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures.
• Understand the company’s Health & Safety Policy and work safely; all staff are responsible for safety in their own working area.
• Attend all training courses and seminars as the business requires.
• Keep all company equipment clean, safe and presentable.
• Keep company supplied equipment secure at all times.
• Use mobile phones in line with current legislation.
• Work with all departments, particularly with projects that are being explored or implemented.
• Be prepared to work additional hours when required, which may include out of hours call‑out.
• Be prepared to work away from home on customer vehicles either with or without workshop facilities. This may involve unsociable hours to ensure job completion.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Critical Skills Required

• High attention to detail without sacrificing quality.
• Flexible approach to work.
• The ability to work to tight deadlines, under pressure and with a sense of urgency.
• Communication skills, both verbal and in writing, and the ability to communicate at all levels.
• Interpersonal skills and ability to develop strong working relationships.
• Ability to manage own workload independently and prioritise tasks.
• Self‑motivational with the ability to challenge the status quo, research and offer suggestions for problem solving.

Critical Knowledge Required

• Knowledge of current road traffic law (speed limits, van weight restrictions, driver’s hours, etc.).
• Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations and Safe System of Work procedures.
• Knowledge of Terberg Tugs.
• Knowledge of latest diagnostic systems.

Qualifications and Experience required

• City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent.
• Substantial experience in Auto‑Electrician fault diagnosis and resultant repairs, including use of electronic diagnostic equipment and a range of heavy goods / specialist vehicles.
• UK valid driving licence.

Why You’ll Love Working Here

• 25 days holiday plus Bank Holidays: based on a 5‑day working week (pro rata to 20 days plus Bank Holidays for a 4‑day working week).
• Enhanced Pension Scheme and DIS Benefit: company contributes 5 % of total salary into pension scheme and 3 × basic salary Death in Service.
• Employee Assistance Programme: access a 24‑hour helpline for support with life’s challenges.
• Health Shield Medical Cash Plan: membership to a company‑funded medical cash plan covering prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays and MRI scans.
• GP Anytime: online 24/7 appointment service.
• Training and Development: mandatory equipment training, Management Development Programme, apprenticeships.
• Cycle to Work Scheme: save on commuting costs.
• Occupational Health Support and Health Surveillance.
• My Benefits Platform: discounts from high street retailers, health & wellness services, entertainment & days out, home & DIY products.
• Independent Free Mortgage Advice: free, independent mortgage advice.

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