Job Overview
This is an exciting opportunity to be a part of the Business and Transformation team, working across the Jameson Division within Central and North West London NHS Foundation Trust (CNWL) which provides adult mental health and learning disability services. All transformation initiatives across the division have been established to deliver the vision and commitments set out in the NHS 10 Year Plan for people with mental health and learning disabilities. The post will support and help deliver critical programmes for the key system-wide transformational initiatives for mental health, working in collaboration with Business, Strategy and Transformation Managers, Project Managers, and transformation interns against an agreed portfolio of work. It is expected this portfolio will include delivering discrete projects e.g. providing project support to the nursing directorate as well as cross cutting project work to support divisional transformation programmes such as community mental health transformation. This means being able to multi‑task, produce and maintain robust project documentation, drive delivery and work across clinical and service teams to enable successful change management.
Main Duties of the Job
- Support the Division by helping to coordinate and drive delivery of discrete projects covering all transformational aspects within a defined portfolio
- Help realise identified transformation and service redesign opportunities with a clear focus on delivery of the NHS 10 Year Plan
- Utilise project management principles, supporting project leads including both the business & transformation team and wider clinical/ operational staff, and partners including CCGs, LA, STPs, experts by experience and third sector organisations
- Be expected to develop a clear understanding of all aspects of the Division and be able to communicate to senior members of the division and the trust
- Be an integral member of the Divisional Business and Transformation team, working independently and in collaboration with other members of the team to support delivery of the Division’s Transformation priorities
Detailed Job Description and Main Responsibilities
- Coordinate and deliver a number of related project activities within the Division to achieve beneficial change in line with the strategic objectives of the Trust clinically, operationally and financially.
- Plan, track and support the implementation of project activities working with senior leads and senior clinicians, with agreed project management processes within the defined quality, time and cost constraints across clinical and non-clinical services.
- Develop and maintain clear project documentation covering the fundamental components of projects (scope, budgets, risks, opportunities, issues and quality requirements).
- Monitor and report all aspects of project risk and issue management relating to the Division. This includes developing action plans to mitigate project risk factors where required.
- Deliver timely, accurate, and comprehensive progress reports to ensure full project visibility and help facilitate change management and issue resolution.
- Support each identified project stage ensuring all relevant milestones are attained and, where necessary, escalating deviations through project governance to ensure projects remain on schedule, in budget or to quality specification.
- Administration of project/programme meetings (e.g. preparation of agendas, circulation of papers, capture of minutes and other outputs such as process maps) and fulfil role as overall governance and reporting lead for the business and transformation team.
- Participate in and organise project reviews to support with project evaluation including identifying and implementing lessons learned (methodology, deliverables, process).
- Coordinate work with clinicians, managers and other staff across the Division to enable comprehensive and effective reporting to senior internal and external stakeholders.
- Ensure the quality and accuracy of non-performance reports provided to commissioners, ensuring that reports are appropriately reviewed and validated before they are issued and providing high‑quality analysis to give commissioners a comprehensive and considered picture of activity, service levels and any service issues.
- Support as required on project to enable best value, ensuring that robust and detailed plans are in place to deliver the required level of efficiency savings.
- Act as team lead for procurement processes for transformational projects, including working with senior managers on specification development, liaising closely with procurement, contracting and finance teams, monitoring progress, raising POs and tracking invoice – providing an end‑to‑end service support to transformational partnerships and contracts.
- Advise on processes and systems to identify, manage and deliver efficiency projects.
- Coordinate work with clinicians, managers and other staff across the Division to develop and test new ideas and approaches that could bring about increased quality and efficiency, working closely with divisional colleagues.
- Deliver change management programmes within the Division, working across service areas with clinical teams and managers to improve delivery of services and outcomes for service users.
- Coordinate stakeholders, taking account of their levels of influence and particular interests, in a range of situations working autonomously and as part of a team.
- Proactively participate in management supervision, annual objective setting and PDP/appraisal processes.
- Proactively identify continued professional development opportunities.
- Attend and play an active part in the monthly Division-wide Business & Transformation Managers meetings.
- The post holder will be expected to work independently and without supervision.
- The post holder will be expected to interpret national and Trust policies and guidance and advise the Divisional Team of appropriate action.
- The post holder has responsibility for the overall financial management of the Division and the authority to make decisions and undertake budgetary adjustments.
Person Specification
Training & Education
- Degree or equivalent experience
- Evidence of ongoing continuous professional development
Experience
- Project delivery experience within a healthcare setting, preferably in mental health
- Experience of change management processes and methods acquired through training or experience
- Experience of working with groups of staff and patients across health communities, including working with senior clinicians and healthcare leaders
- Competent with software packages (e.g. MS Excel, Project, Visio etc)
- Able to use collaboration software (e.g. MS Teams, Zoom etc.)
Skills & Abilities
- Strong organisational and planning skills. Able to deliver agreed objective within an agreed timeframe
- Team working skills – able to work as a key member of small teams to achieve results, including able to encourage collaborative working to improve services and performance particularly where there is resistance to change
- Excellent presentation and communication skills and ability to present complex project plans at an appropriate level for the audience concerned
- Able to manage and relate complex and highly sensitive information to all levels of staff within the organisation
- Good communicator, able to influence and resolve issues with key stakeholders
- Flexible with ability to adapt and implement ideas in diverse situations
- Ability to write clear and concise documents.
- Evidence of financial/budgetary management and monitoring skills
Analytical & Judgement Skill
- Detail‑oriented with a high level of accuracy.
- Ability to compile reports and develop dashboards to provide insight
Planning & Organisation
- Ability to coordinate activities, ensuring deadlines are met and deliverables are achieved.
- Adept at maintaining and organising documentation, including reports and other relevant materials.
- Proficient in day‑to‑day administrative tasks, including scheduling meetings, preparing agendas, taking minutes, and following up on action items.
Skills
- Advanced keyboard skills
- Physical skills obtained through practice
- Skilled use & manipulation of fine tools, materials & devices
- Inputting and manipulating complex data at speed
- Ensure that all areas of work are carried out in an economic and efficient way thereby contributing to the control of resources
Visa and Sponsorship
This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024. As such, if you don’t meet the Transitional Provision we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application form. Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit: Skilled Worker visa: Overview – GOV.UK
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